1st Line IT Support Engineer

2 days ago


Stockport, United Kingdom Circle Recruitment Full time

1st Line IT Support Engineer/IT Helpdesk Technician/Service Desk Analyst with at least 6 months of experience in a 1st line support role or equivalent apprenticeship/training programme, required by a leading engineering company in Stockport.

This role will require you to use your technical expertise to resolve 1st line IT issues for employees in a timely manner and contribute to the team by providing an excellent IT support service.

Experience required:

- 6 months experience in a similar 1st line IT support role, or equivalent relevant experience through an apprenticeship or IT trainee programme
- Working with helpdesk software, MS Office 365 & Windows 10
- Excellent understanding of various systems and a passion to learn about new and upcoming technology and software
- Ability to find solutions and assist staff at all levels
- Excellent communication skills
- Ability to prioritise tasks and deliver on deadlines
- Enthusiastic, hardworking and a team player

Job Role Responsibilities:

- Helpdesk/Telephone Support
- Managing all tasks via helpdesk system
- Microsoft Office 365 support
- Escalate and manage 2nd/3rd line support tickets
- Active Directory tasks
- Able to support users remotely and on-premises
- Create user profiles
- Roll out software centrally and manually
- Device configuration (laptops & mobile phones)
- Review ticket trends with line manager
- Support team in company-wide project work

They are looking to pay a starting salary of £20,000-£22,000.

**Like to hear more?**

**Also, please feel free to add me on LinkedIn.**

Keywords: Helpdesk / IT / Support / Office 365 / 1st line / Windows 10 / Stockport / Manchester / MS365



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