Help Desk Specialist

2 weeks ago


Stockport, Stockport, United Kingdom Business Computer Projects Full time

Business Computer Projects is seeking a skilled Technical Customer Support Analyst to join our team as a leading supplier of software to the retail and wholesale sector. This is a unique opportunity to work closely with customers to identify, diagnose and resolve their issues, while also being involved in customer implementation work and supporting other internal business departments.

About the Job:

The role of a Technical Customer Support Analyst is diverse and will see you working closely with customers to resolve their issues. You will also be responsible for updating internal systems with regards to work activity and any required documentation.

  • You will respond to and follow up customer support calls (1st, 2nd and 3rd line support)
  • Investigate reported incidents/problems with BCP packages
  • Provide help and advice to customers in the use of BCP package software
  • Ensure customers are informed of progress on all issues
Requirements:
  • PC literate with good knowledge of Microsoft Office
  • Problem solving skills
  • Excellent written and verbal communication skills
  • Ability to work in a team and independently
What We Offer:
  • Salary: £50,000 - £75,000 per annum
  • Pension Scheme (including PHI and Death in Service benefits)
  • 37-hour week
  • 22 days' holiday moving to 27 days
  • Must live within one hour's drive of Stockport

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