IT Support Specialist

1 month ago


Stockport, Stockport, United Kingdom NielsenIQ Full time
About the Role

We are seeking an experienced IT Support Specialist to join our team in Stockport, UK. In this role, you will be responsible for providing technical support to our internal customers and ensuring the smooth operation of our IT systems.

Key Responsibilities
  • Active Directory experience is essential for this position
  • You will be providing IT support both remotely and on-site
  • Investigating and diagnosing problems
  • Implementing solutions
  • Communicating with internal customers throughout the process
  • Escalating problems where necessary
  • Setting up user accounts
  • Providing proactive support through ongoing maintenance and monitoring of systems
  • Preparing equipment and services according to work specifications and deadlines
  • Implementing hardware and services through on-site or remote work
  • Ongoing documentation and updating of records regarding supported assets
Requirements
  • Excellent communication skills and telephone manner
  • Excellent time management skills and ability to prioritize and manage several open cases at once
  • Able to work autonomously and learn quickly
  • Able to work as part of a team
  • Possess initiative and willing to go the extra mile
  • Friendly and approachable manner with experience in customer service, technical support and previous client-facing/desk-side role
  • Passion for IT and technology
  • Excellent problem-solving skills
What We Offer
  • Flexible working environment
  • Volunteer time off
  • LinkedIn Learning
  • Employee Assistance Program (EAP)
About Us

NielsenIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NielsenIQ combined with GfK, bringing together two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NielsenIQ delivers the Full View. NielsenIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.



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