Billing System Specialist
2 weeks ago
**Could you be the person to help us build our future success?**:
**Who we are**:
We are a full-fibre broadband provider with £250m of investment. We are rolling out a 10Gbps FTTP networks and have a plan to cover a total of 250,000 premises bringing truly exceptional connectivity services to homes and businesses in the South of England. We want to improve lifestyles and enhance communities by instantly connecting people and businesses beyond today’s broadband.
**Who you are**:
We are looking for forward thinking, enthusiastic individuals to join our team. You will be keen to learn, adaptable and excited to be part of our fast growing organisation.
**What we offer**:
Annual Bonus
25 days paid holiday.
Pension
Private medical
Life insurance
Cycle to work scheme.
Health Screening
**Responsibilities**:
- Supporting the day to day processes for our Billing Systems - Billingbooth, Go Cardless and Netadmin Billing.
- Product catalogue creation and maintenance.
- Supporting the Customer Care team with Billing related enquiries.
- Required changes to invoice templates.
- Billing related customer communications.
- Development of the billing area on the Customer portal.
- Set up of Special Offers.
- Documentation of Billing related processes.
- Working with the team on future billing related projects such as Xero integration.
- Develop and maintain effective working relationship alongside the Billing Team.
- Developing governance and processes outside the technical systems fixing - which gets approval from finance before changes made in billing systems
**Requirements**:
- Experience in billing within a telecommunications network environment.
- Experience of Direct Debit set-up and process.
- Experience of Xero an advantage.
- Experience of basic book-keeping practices.
- Excellent communications skills and stakeholder management
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