Billing Specialist

3 weeks ago

London, United Kingdom Exponential-e Full time

Founded in 2002, Exponential-e swiftly established itself as a UK Cloud, Connectivity and Communications pioneer. Throughout our history, a focus upon leveraging leading-edge technology to deliver profitable and innovative services to our clients and prospectshas resulted in industry and peer recognition for our ground-breaking approach, a truly world-class ICT services company.

**Overall purpose of the job**:

- The Billing Specialist’s role is to verify, process and deliver customer invoices for the allocated customers within agreed SLAs. The role will include delivery of bespoke reporting, liaison with internal customers, and general operational requirementswithin the team. The position will offer considerable opportunity for the right person to gain experience within a rapidly developing area of the Business.

**Key responsibilities for this job**:

- Work closely with all Finance teams
- Create and Maintain customer accounts in Sage
- Processing of Sales Orders and validation checks for Internal Systems.
- Raising sales invoices and credit notes.
- Deal efficiently with any Customer queries
- All queries should be logged, tracked and escalated, if necessary, until the issue has been successfully resolved.
- Working closely with internal/external customers to ensure the accurate recording of data within company databases.
- Achievement of Business Critical KPI’s and Monthly targets.
- Any other duties considered appropriate for the role.
- Any other fair and reasonable task or duty assigned to you by your Manager, or other senior Exponential-e Ltd staff member.

**Knowledge and experience required**:

- Must have excellent attention to details
- Must be PC literate and able to use standard software packages particularly Excel
- Strong customer services focus
- Responsible and willing to take ownership of work
- Good communication skills are essential and must be able to work on own initiative

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