Billing Specialist

1 month ago

London, United Kingdom Bitwarden Full time

Bitwarden promotes better internet security and safety with an open source password management solution for individuals, teams, and business organisations.

We are searching for an attentive and analytical Billing Specialist to assist with billing, collections, and account administration. You will advocate for the customers and partner with internal support staff to ensure the client's specific needs are met to the best of our ability, accounts are billed appropriately, and processes are operating as expected.

**RESPONSIBILITIES**
- Manage customer accounts, generate invoices, collect payments, and update accounts to reflect changes
- Answer customer questions about billing and account status
- Accurately identify and resolve any billing and account errors or issues
- Review incoming Purchase Orders for accuracy and adherence to sales and finance guidelines
- Generate invoices for new orders as well as renewal invoices and assure they are calculated and recognized correctly
- Setup and maintain customer accounts in the billing system
- Assist with other accounting duties and participate in departmental projects to meet business needs

**WHAT YOU BRING TO BITWARDEN**
- A passion for helping Bitwarden users
- A strong sense of empathy and the ability to advocate for others
- Experience with customer service and communicating billing issues with customers and other internal departments
- Understanding the sensitivity of working with confidential, billing, and accounting information
- Superb organisation, attention to detail, and time management skills
- Excellent written and verbal communication skills
- Creative problem-solving skills, good judgement, logic, and ability to learn new things quickly
- Strong work ethic
- Experience multitasking in a cross-functional, fast-paced environment
- Experience working with Stripe is a plus
- Experience in retail or other fast-paced customer facing environments is a plus

**WHAT TO EXPECT IN THE INTERVIEW PROCESS**
- Screening call with Talent Acquisition
- Interview with our Customer Success Operations Manager
- Interview with our Director of Customer Success
- Interview with our Chief Customer Officer
- Reference Checks
- Interview with our CEO

**A few reasons to work with us**
- Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone from our friends and family to the world's largest organisations.
- Become an expert. You'll get immersed in the prominent technology markets of security and open source software.
- We are dedicated to building an incredible team. Work remotely with motivated and innovative team members and take part in productive and fun meetups.
- Learn and grow. Take on new challenges with the support of your team.

We recognise and understand that people come with a wealth of experience and talent beyond just the technical requirements of a job. If you don't meet 100% of the qualifications for the position, you should still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply. Please let us know if you require accommodations during the interview process.

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