Service Desk Analyst
2 weeks ago
**Service Desk Analyst - Hybrid Working - Inside IR35**
Our client are currently looking to hire an IT Service Desk Analyst to join the team on a hybrid working contract basis.
To record incidents or requests, initiate work, investigate and resolve as appropriate, or refer to the relevant specialist team; provide a high standard of customer care at all times.
**Key Responsibilities**:
- To work closely with specialist teams providing all levels of support whilst maintaining a customer focused approach, communicating effectively, building positive relationships with colleagues and customers.
- Log and resolves all incoming Incident and Service Requests quickly and effectively or assign the enquiry to the relevant specialist team.
- Monitor the status of calls and take appropriate action, including escalation where necessary and monitors and logs the actual service provided, compared to that required by service level agreements.
- To work very closely with other Service Management team members supporting and assisting colleagues as appropriate and communicating effectively with both technical and non-technical staff.
- Responds to common requests for support by providing information to enable problem resolution and promptly allocates unresolved calls as appropriate.
- Assists users in defining their access rights and privileges, and operates agreed logical access controls and security systems whilst maintaining agreed security records and documentation.
If this role would be a good fit for your skills and experience, please apply
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