Client Services Manager

2 weeks ago


London, United Kingdom Morgan Fraser Group Limited Full time

Our client a global financial company based in Central London is urgently looking for a Client Service manager to join their dynamic team

Will be working on POS experience in a client service. Will be a proactive and a skilled communicator as working on leading projects.

This role requires a high level of relationship management both externally and internally within the company. This role will generate real value to customers and ensure business relationships are forged. The Client Services Manager will report to the Headof Client Services on a day-to-day basis but ultimately reports to the VP Sales Director.

**Responsibilities**:

- To ensure client service key performance indicators are delivered upon.
- Identify and take client briefs and interpret for Design/CAD/Print Data brief for dynamic print/Logistics/AFD
- Accountable for the handover of jobs into Estimating & Scheduling
- Work with the Sales Team to develop great customer relationships and play an active role in the on-going client relationship.
- Accountable for the handover of jobs into Estimating & Scheduling
- Attend off site client review meetings with Sales Team when requested
- Drive product innovation
- Implement change strategies
- Responsible for project purchase order cover across own projects
- Skilled at managing workload and managing a small team
- Identify when items should be added to the standard element lists for accounts
- Training new staff within the team.

**Qualifications**
- Management Certificate/Experience
- Level 5 Customer Service Certificate/Diploma

Please send CV for this dynamic and excellent role as interviews being held this week



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