Customer Service Advisor Sales

3 weeks ago

Ipswich, United Kingdom Jewson Civils Full time

**Is this role right for me?**

First and foremost, we always want to recruit talented people that align well with our values and way of working; so whether you've never worked in this industry before, or had years of experience with one our competitors, you're just as likely to be a greatfit
- An understanding or interest in the products and market
- Able to work on own initiative and as part of a team
- Proactive, flexible and enthusiastic attitude
- Demonstrable customer service focus
- IT literate
- Able to create and maintain successful relationships
- Able to handle difficult situations and diffuse conflict
- Internal Sales experience would be advantageous

**Hours of Work**

This is a Full Time position, working Monday to Friday, 7am to 5pm

**What will I be doing in the role?**

Our Customer Service Advisor's are one of our most important roles in the business. A great Customer Service Advisor will help keep our business running smoothly and continue to build and develop customer relationships and sales opportunities. To supportthe business, you will;
- Maximising customer interactions to support achievement of sales and profit targets through upselling and cross-selling relevant products offering specific product advice
- Developing new customer accounts and lapsed accounts
- Realising full potential of all customer interactions and build strong, effective relationships with customers and suppliers, managing feedback accordingly
- Ensuring all customer orders are fulfilled in a timely fashion
- Supporting all Company initiatives
- Following plans to continuously improve customer experience
- Advise customers on trading terms and conditions and information in relation to customer accounts and credit levels
- Continuously look for opportunities to improve product and industry knowledge

Experience in the industry is not essential but would be beneficial to the role. We have plenty of great training to build your product knowledge if you are willing to learn.

**What benefits do we offer our employees?**
- A competitive salary
- A discretionary bonus scheme
- Opportunities for career progression and development
- 31 days' holiday (including bank holidays), plus the option to buy or sell additional days
- A defined contribution pension scheme
- Great discounts across high street chains, online stores and holiday agents
- Saint-Gobain Life Assurance Scheme
- Access to a leading health and wellbeing portal

Jewson Civils is one of more than 30 exciting Saint-Gobain brands in the UK. We provide expert, straight-forward advice to the UK's major infrastructure, housing, utilities and industrial/commercial development projects, coupled with unrivalled access tothe world's most innovative products.

At Saint-Gobain we pride ourselves on being innovative, customer focused, agile, open and engaging and entrepreneurial. We are also proud to have been named a 'Top Employer' for 5 consecutive years. If you are well organised, you put your customer first,and you want to know what it's like to work for a top employer that is working hard to make the world a better home

**Are Jewson Civil and Saint-Gobain an Inclusive employer?**

We're working hard to be, and we're keen to hire talented people regardless of their background, abilities, ethnicity, religion, sexual orientation, gender, national origin, taste in music, fashion sense or anything else that makes you, you

We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us.

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