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Response Desk Co-ordinator

2 months ago

Exeter, United Kingdom South Western Ambulance Service NHS Foundation Trust Full time

To deal appropriately with incoming and outgoing calls, record accurate details and provide appropriate telephone assistance.

Assist in the mobilisation and control of all accident and emergency resources.

Ensure the highest standard of efficiency and full utilisation of resources in order to provide an effective and economical service which achieves the required performance standards.

Effectively contribute to the achievement of the Trusts KPI’s (Key Performance Indicators).

Answer calls within the control centre in 3 seconds (emergency line) and record details using the facilities provided.

Achieve and maintain competence in Criteria Based Dispatch and/or any other call prioritisation system and use such systems in the manner intended during the call registration process.

Support other control staff in the transmission of data and information relating to the deployment of resources within the Trust and neighbouring emergency services.

Assist in the control and co-ordination of major incidents as per Service procedures and instructions.

At South Western Ambulance Service NHS Foundation Trust (SWASFT) we have a culture where everyone is valued for being themselves. Our aim is to work together to promote the most inclusive environment possible, which attracts people from the widest range of backgrounds and experiences to enrich the work that we do together, for the benefit of all of our employees, our patients and the communities we serve. We offer flexible working opportunities, inclusive policies and a range of feedback mechanisms to support individuals and to enable a positive, welcoming environment where our people and their careers can thrive in.

For further information about this role please see attached the job description and person specification attached.

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