Visitor Experience Team Leaders

6 days ago

London, United Kingdom Museum of the Home Full time

**Details**:
**Location**:
E2 8EA
Category:
Front of house/visitor services

**Salary**:
£24,000 per year full time or £14,400 part time
Contract type:
Contract Permanent
Hours:
Other
Telephone:
+442077399893

**Visitor Experience Team Leaders**:

- About the role- Working alongside the team, you will be a hands-on supervisor, supporting the team by coordinating day-to-day tasks, resolving minor issues and, above all, motivating, energising and inspiring those around you.
- The main tasks will be:
- Leading from the front, exemplifying excellence in all your interactions with our visitors
- Coordinating daily staffing, working positions and team tasks
- Providing regular operational briefings and sharing knowledge about current and upcoming exhibitions and events
- Promoting donations and memberships, and selling audio guides, event tickets and other products using our ticketing and ePOS systems
- Invigilating gallery and exhibition spaces, providing a safe environment for our visitors and our collections
- Ensuring high standards of presentation across our spaces, resolving minor technical and maintenance issues wherever possible
- As part of a cross-departmental team of duty managers working on a rota, act as duty manager, coordinating the safe, secure and smooth operation of all activity across the museum site

About you
- You will have experience working in or supervising a team in a busy visitor experience, retail, hospitality or similar environment. You may be looking to step-up to a team leader role or for a first opportunity in visitor attraction management.
- Whatever your background you will have exceptional customer service skills and be able to demonstrate that you can:
- Lead by example, inspiring and motivating others
- Roster or schedule teams of 10 or more people, working flexibly to adapt plans and meet unexpected challenges, such as absence or additional tasks
- Confidently operate a till or ticketing system and accurately carry out end-of-day financial reporting and reconciliation tasks
- Resolve minor technical, maintenance or operational problems quickly, calmly and with mínimal impact on visitors
- Demonstrate strong written and verbal communication skills, with the ability to speak and listen to diverse voices both one-to-one and with larger groups
- Work independently, using initiative to respond to unexpected challenges

How to apply

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