Receptionist/care Navigator
5 months ago
We are seeking a highly organised Care Navigator/Medical Receptionist to join our dedicated, busy and friendly team. As the first point of contact for patients, the Care Navigators play a crucial role in providing excellent service for our patients. This is a very busy role and duties include front desk, receptionist, administrative and telephone duties. If you have strong administrative skills and a passion for helping others, we would like to hear from you.
**Role**:
- Greet and check-in patients, ensuring a warm and welcoming atmosphere
- Schedule appointments and manage the appointment calendar
- Verify patient information and update records as necessary
- Answer phone calls and respond to enquiries in a professional and timely manner
- Processing requests for repeat medication
- Scanning and attaching patient documents to clinical records
- Maintain cleanliness and organisation of the reception area
- Collaborate with healthcare providers and other staff members to ensure efficient workflow
- Undertake general administrative duties
**Skills**:
- Reliable, discreet, compassionate, caring and want to help make a difference
- Strong administrative and computer skills
- Excellent communication skills, both verbal and written
- Ability to multitask and prioritise tasks effectively
- Ability to work well under pressure
- Attention to detail and accuracy in data entry
- Knowledge of medical terminology is preferred
**Essential Qualities**:
- Experience working within a health care setting
- Fully conversant with and confident using the EMIS software system
- Experience of working in a customer facing role
- Good computer skills and competent in the use of Microsoft Office and Outlook
- Clear and polite telephone manner
- Able to work under pressure
- Reliable, polite and approachable
- Previous experience working within the primary care environment
- Flexible approach to cover for annual leave and sickness
Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the practice.
**Job Type**: Permanent
**Benefits**:
- Company pension
- Free parking
- On-site parking
- Sick pay
Schedule:
- Day shift
- Monday to Friday
- Overtime
Work Location: In person
Reference ID: 00123
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