Client Care Assistant

5 months ago

Chorley, United Kingdom Medivet Group Ltd Full time

**The role**
Joining our professional, personable team in the practice, you’ll deliver exceptional care by going above and beyond your duties providing an exceptional customer service, putting patients and clients first, always.

Everyone here is focused on our patients and clients, and you will be too as you answer calls and queries, make appointments and take payments, and ensure the practice is safe and well-stocked.

Receptionist or customer facing experience is essential for this role as is a love of animals, although no prior animal care experience is required. This position will best suit a proactive enthusiastic individual with a passion for customer service and exemplary communication skills. You should be able to multitask, remain calm under pressure and prioritise your work load whilst maintaining a friendly and welcoming disposition.

**Benefits**:
20 days annual leave plus bank holidays.

Peternity leave if you get a new pet

Additional day annual leave for 100% attendance

Additional day paid annual leave to take your child to their first day of school

**Key accountabilities**
Dealing with a busy phone switchboard and arranging call backs.
Scheduling appointments and entering lab results/clinical histories into the client’s files
Taking payments, setting up our health care plans and submitting insurance claims
Ensure the consult rooms are fully stocked
Cleaning the reception, consult rooms and waiting room areas
Dispensing medication under veterinary direction

**Skills and experience**
Previous work experience within a veterinary practice is desirable (voluntary or paid) along with a willingness to learn. Experience as a receptionist or in administration would be desirable.

Job Reference: FR04750

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