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Gp Receptionist/care Navigator

7 months ago

Chorley, United Kingdom Granville House Medical Centre NHS Full time

**Hours per week:24**

**We are looking for an enthusiastic and attentive person to join our Granville House team**

**Responsibilities**

To support the practice clinical team by signposting patients to the appropriate healthcare professional or service, working as part of the practice’s multidisciplinary team. The care navigator will also be expected to undertake reception duties as part of the role, supporting the administrative team in delivering a polite and professional service to the entitled patient population.

**Primary responsibilities**

The following are the core responsibilities of the Care Navigator. There may be, on occasion, a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels: a. Process and effectively signpost patients to the appropriate healthcare professional depending on the presenting condition b. Answer incoming phone calls, transferring calls or dealing with the callers’ requests appropriately c. Make outbound calls to invite patients for monitoring.

1

d. Process patient requests for appointments e. Process repeat prescription requests f. Initiate contact with and respond to requests from patients, team members and external agencies g. Enter read-code data onto the Emis System h. Photocopy documentation as required i. Data entry of new and temporary registrations and relevant patient information as required j. Input data into the patients’ healthcare records as necessary k. Direct requests for information, e.g. SAR, insurance/solicitors’ letters and

DVLA forms, to the administrative team l. Manage all queries as necessary in an efficient manner m. Carry out system searches as requested n. Maintain a clean, tidy, effective working area at all times o. Monitor and maintain the reception area and noticeboards p. Support all clinical staff with general tasks as requested

**Secondary responsibilities**

2

**Person Specification - Care Navigator**

**Qualifications**

Educated to GCSE level or equivalent Essential

Active signposting or Care Navigator training qualification Desirable

**Experience**

Experience of working in a primary care environment Desirable

Experience of working with the general public Essential

Experience of working in a healthcare setting Desirable

**Skills**

Excellent communication skills (written and oral) Essential

Strong IT skills Essential

Clear, polite telephone manner Essential

Competent in the use of Office and Outlook Essential

EMIS Desirable

Effective time management (planning & organising) Essential

Ability to work as a team member and autonomously Essential

Good interpersonal skills Essential

Ability to follow clinical policy and procedure Essential

**Personal qualities**

Polite and confident Essential

Flexible and cooperative Essential

Motivated Essential

Problem solver with the ability to process information accurately and effectively, interpreting data as required Essential

High levels of integrity and loyalty Essential

Sensitive and empathetic in distressing situations Essential

Ability to work under pressure / in stressful situations Essential

Able to communicate effectively and understand the needs of the patient Essential

Effectively utilises resources Essential

Punctual and committed to supporting the team effort Essential

**Other requirements**

Disclosure Barring Service (DBS) check - will be done at the point of a job offer.

**Job Type**: Part-time

**Salary**: £11.44 per hour

Expected hours: 24 per week

**Benefits**:

- Company pension
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

**Experience**:

- Customer service: 2 years (required)

Work Location: In person