Receptionist/clerical Officer
5 months ago
Do you have a passion for people? Are you motivated by contributing to the delivery of excellent patient experience? If so, this is the job for you
We are looking for an enthusiastic and highly-motivated individual to join our reception team at Royal Preston Hospital.
As an Outpatient Receptionist/Clerical Officer, you will provide front of house service to all visiting outpatients, while playing a key role in the provision of Outpatient Appointment Booking Services.
We offer a full induction, in-house training and great development opportunities. You will play a significant role in patient care, while developing skills and gaining significant knowledge regarding outpatient flow through the trust.
You will be responsible for providing an efficient and effective outpatient reception and appointments service, with strict adherence to Trust protocols, being aware of the need for confidentiality and integrity.
You will deal with all aspects of the outpatient appointment function on the Trust’s computerised patient record system (QCPR), actively participate in virtual receptionist process, activating outpatient appointments, updating patient demographics and out-coming clinic attendance. The post-holder will be expected to support the ongoing Outpatient Digitisation process.
You will be multi-skilled following training, have a full understanding and working knowledge of various reception areas and the basic functionality of clinics covered.
Applicants must also have a willingness to work across both sites (Preston and Chorley) according to the needs of the service.
We have 10,000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.
Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.
You’ll have access to varied development opportunities, learn new skills, meet fab people & do things you’d never have done. You’ll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.
You’ll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care which means your role is pivotal and something really to be proud of.
**Duties to include but not be limited to**:
Demonstrate an approachable, courteous, efficient appointment service to all Health Care Professions, patients, carers and relatives.
Actively contribute towards service development.
Maintain good communication skills when dealing with colleagues, patients, relatives, carers and other health care professions, utilising a variety of communication methods including verbal and electronic.
Constructively managing barriers to effective communication.
Use initiative to resolve conflicts in a mutually agreeable way, escalating to management where necessary.
Maintain confidentiality at all times as required by legislation and Trust Policy.
Actively participate in the PDPR process, undertake learning and development opportunities as identified.
Demonstrate own duties to new starters and agency staff.
Rotate within the Outpatient reception teams to ensure that a multi skilled work force is maintained
Provide an efficient and courteous outpatient appointment booking service.
Provide flexible cover for colleagues as required to ensure the provision of an efficient reception service.
Play an active role in Team Meetings and audits as required.
Ensure any changes to patient demographic details are updated immediately on QCPR.
Maintain the integrity of data/information using agreed procedure.
Maintain a high standard of patient care
Deal with any problems/queries in a consistent and timely manner, ensuring that all relevant information is provided to assist in a quick resolution to any problem. Escalate any major issues to the reception admin manager if appropriate.
Support change to working practices to improve the Quality of service provided.
Act in ways that are consistent with legislation, policies and Procedures, for maintaining own and others health, safety and security.
Report all accidents and incidents, as per Trust Policy.
Assist in the maintenance of a healthy, safe and secure working environment.
-
Receptionist
6 months ago
Chorley, United Kingdom FI FACILITIES MANAGEMENT Full time**Company** FI Real Estate Management is an asset and property management company with over 30 years’ experience in the UK and European real estate markets. Our team of over 300 professionals manages industrial, offices and retail portfolios totalling nearly 10 million sq. ft. This is an exciting time for our company as we are looking to recruit a...
-
Receptionist
5 months ago
Chorley, United Kingdom AG Hotels Group Full timeAG Hotels is seeking a receptionist to join our front office team at The Plaza Hotel, Chorley. We are looking for a receptionist who exudes passion for customer service and embodies the spirit of hospitality in everything they do. Come be our front desk maestro, orchestrating unforgettable moments and leaving an indelible impression on our valued...
-
Receptionist
6 months ago
Chorley, United Kingdom AG Hotels Group Full timeAG Hotels is seeking a receptionist to join our front office team at The Plaza Hotel, Chorley. We are looking for a receptionist who exudes passion for customer service and embodies the spirit of hospitality in everything they do. Come be our front desk maestro, orchestrating unforgettable moments and leaving an indelible impression on our valued...
-
Receptionist
6 months ago
Chorley, United Kingdom AG Hotels Group Full timeAG Hotels is seeking a receptionist to join our front office team at The Plaza Hotel, Chorley. We are looking for a receptionist who exudes passion for customer service and embodies the spirit of hospitality in everything they do. Come be our front desk maestro, orchestrating unforgettable moments and leaving an indelible impression on our valued...
-
Receptionist
6 months ago
Chorley, United Kingdom AG Hotels Group Full timeAG Hotels is seeking a receptionist to join our front office team at The Plaza Hotel, Chorley. We are looking for a receptionist who exudes passion for customer service and embodies the spirit of hospitality in everything they do. Come be our front desk maestro, orchestrating unforgettable moments and leaving an indelible impression on our valued...
-
Receptionist/clerical Officer
6 months ago
Chorley, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full timeAre you looking for a job with a meaningful purpose, if so, this is the one for you! We are looking for an enthusiastic and well-motivated individual to join our Outpatient Appointment Reception team at Chorley District General Hospital. We offer a full induction, in-house training and great development opportunities. This post will provide an exciting...
-
Receptionist
5 months ago
Chorley, United Kingdom Evermore Care Homes Full timeDo you want to work within a luxury care provider? Evermore Care are currently looking for passionate and dedicated Receptionist to join our beautiful NEW service, Astley View based in Chorley, Lancashire. This is a full time permanent opportunity working 9am-5pm and with a marketing leading pay rate of £12.00. You will ensure all visitors to the home are...
-
Clerical Officer
5 months ago
Chorley, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full timeOur booking services Clerical officers are the first friendly faces our patients will see on reception when attending the imaging department and your friendly and approachable manner will be key to providing a professional and courteous service to all visitors and staff. Don’t worry, no two days are going to be the same! We aim to ensure that our patients...
-
Receptionist
1 week ago
Chorley, United Kingdom CV-Library Full timeJoin our dynamic team at a vibrant primary school in Chorley! 🌟 Are you a friendly and confident individual with exceptional communication skills? Do you thrive in a customer focused environment and enjoy being the first point of contact for visitors and callers? If so, we have the perfect opportunity for you! 💼 We are currently seeking a...
-
Receptionist
5 months ago
Chorley, United Kingdom Adlington Welding Supplies Ltd Full time'''Duties''' - Greet and welcome visitors in a professional and friendly manner - Answer and direct incoming phone calls, taking messages as necessary (Telephone manner is critical) - Provide administrative support to the team, such as scheduling appointments and managing calendars - Perform data entry tasks and maintain accurate records - Assist with...
-
Administrator
5 months ago
Chorley, United Kingdom Recruitment Solutions (NW) Ltd Full timeLocation: Chorley Salary £24,000 - £26,000 (depending on experience) Consultant: Joshua Hallett We are currently working with a well-established long-term client of ours who has a proactive forward-thinking approach to what they specialise in to appoint an Administrator / Receptionist. They are a family orientated business and pride themselves on an...
-
Receptionist/care Navigator
5 months ago
Chorley, United Kingdom The Village Surgeries Group Full timeWe are seeking a highly organised Care Navigator/Medical Receptionist to join our dedicated, busy and friendly team. As the first point of contact for patients, the Care Navigators play a crucial role in providing excellent service for our patients. This is a very busy role and duties include front desk, receptionist, administrative and telephone duties. If...
-
Receptionist/care Navigator
5 months ago
Chorley, United Kingdom The Village Surgeries Group Full timeWe are seeking a highly organised Care Navigator/Medical Receptionist to join our dedicated, busy and friendly team. As the first point of contact for patients, the Care Navigators play a crucial role in providing excellent service for our patients. This is a very busy role and duties include front desk, receptionist, administrative and telephone duties. If...
-
Office Administrator/receptionist
6 months ago
Chorley, United Kingdom Watson Ramsbottom Limited Full timeProcessing incoming calls without delay, deal with clients and other visitors in a helpful, friendly and professional manner, maintain attendance register and visitors books. Prepare closed client files for archiving, accept mail deliveries including registered/signed for mail. Prepare external mail for dispatch and, where necessary, take to post...
-
Receptionist/Administrator
3 weeks ago
Chorley, United Kingdom Aspris Full timeThere is no better time to start a career within our Administration team than now!Would you like secure employment where you can progress your career?If you would like to build a career that gives you genuine sense of achievement and fulfilment, then look no further and apply today!We are looking for a receptionist/administrator to work at Oliver House...
-
Marketing and Administration Assistant
5 months ago
Chorley, United Kingdom Forest Frontiers C.I.C Full time**Overview**: **Responsibilities**: - Perform clerical duties, including data entry, filing, and organising documents. - Develop and enhance our online e-learning platform. - Manage supplies and equipment inventory. - Answer and direct phone calls with proper phone etiquette. - Assist in the preparation of regular forest school and training sessions. -...
-
Administrative Assistant
5 months ago
Chorley, United Kingdom Gelston Manor Day Nursery Full timeJob Title: Administrative Assistant Overview: **Duties**: - Perform data entry tasks accurately and efficiently - Computerise documents and maintain electronic filing systems - Provide clerical support such as photocopying, scanning, and filing - Demonstrate exceptional organisational skills in managing office tasks - Maintain professional phone etiquette...
-
Administrator
5 months ago
Chorley, United Kingdom Amicura Full timeJob Overview: We are seeking a highly organized and detail-oriented Administrator to join our team. As an Administrator, you will be responsible for providing administrative support and ensuring the smooth operation of our office. This is a vital role in our organization, and we are looking for someone who is efficient, proactive, and able to handle multiple...
-
Admin Assistant
5 months ago
Chorley, United Kingdom Specsavers Full time**Hearcare Administrator** **Location: Chorley** **Salary: £21,000** **Hours - 37.5 per week 5 out of 7 days - Monday to Friday (poss occasional weekend working)** **Perks: Specsavers perks and free glasses!** **In store discount starting at 25% - Family & friends discount - 25%** **28 days (including bank holidays)** **Full training will be...
-
Team Administrator
6 months ago
Chorley, United Kingdom Spotlight Case Management Full timeSpotlight Case Management We are looking for a dynamic Team Administrator to work part time as part of our growing team. Are you confident, motivated and self driven? Do you have experience working as part of a small team? Are you proficient in Microsoft Office? You need to able to think on your feet, support case managers and senior managers, and be able...