Customer Service Administrator

3 weeks ago


Crewe, United Kingdom Radius Payment Solutions Full time

**Customer Service Administrator**

**The role**

The role of** Customer Service Administrator** is really important to us. You will be responsible for the understanding of the drivers behind customers wishing to close their accounts by analysing and exploring current data on various CRM systems. With the intention to deliver to the wider business reports of how we can retain customers at Radius.

We would love to welcome you to our Crewe EuroSales office, Monday to Friday 08:30am-17:00pm.

**Salary**: £22,000 base salary + bonus

**Location**: Crewe, CW1 6EG

**Hours**: Monday - Friday 08:30am-17:00pm

**What will you be doing as a Customer Service Administrator?**
- Reviewing customer cancellation information to determine root cause
- Outbound calls to customers to gain understanding for contract termination
- Offer ideas on process improvement and new ways of working
- Understand and continue to build your knowledge on business processes
- Develop new retention strategies to align with business KPIs
- Common trend analysis

**What do we expect of you?**
- Confidence speaking to customers over the phone
- Build relationships with key stakeholders and team members
- Have a good understanding of Microsoft Office (Excel, PowerPoint, and Word)
- Good organisation skills and ability to manage your own workload
- Experience in a customer service/retention role is desirable

**What can you expect of us?**
- A friendly culture that mirrors our proposition to our customers.
- A fast-growing organisation that defines itself as being agile and innovative.
- A drive for continuous improvement, which you will be empowered to get behind from day one.
- A commitment to building a working environment that values inclusivity, innovation, agility, and drive.

And of course, you will be compensated competitively along with bonus potential and a good range of core benefits.

**Heard of us?**

We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of products and services to meet their needs.

**575,000** assets

Across **5 continents**

**17 years** of telematics experience

**Global offices**

This is where you come in as an Account Manager. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey.

**Still curious?**
- Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background_
- We do not accept speculative agency CVs. Any CV received by Radius will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by the Talent Team._



  • Crewe, Cheshire East, United Kingdom Mid Cheshire Hospitals NHS Foundation Trust Full time

    Cheshire Occupational Health Service is a collaborative service providing staff support to a number of NHS organisations.We are looking for an enthusiastic and professional administrator to join our team at our Occupational Health department at the Christie NHS Foundation Trust, Didsbury, Manchester.The Customer Service Administrator will provide a...


  • Crewe, United Kingdom Hybrid Services Ltd Full time

    **Company Background** Located in Crewe, Cheshire, Hybrid Services Ltd is the exclusive UK & Ireland distributor for Mimaki’s award winning range of industrial inkjet printers, cutting plotters, suite of software solutions and genuine consumables. Established since 1996, Hybrid’s commitment to providing the very highest standards of customer service is...


  • Crewe, United Kingdom H2e Commerce Full time

    **Customer Services Administration Assistant** Location: Crewe Type: Full time, permanent, 40 hours per week Hours: Monday to Friday, 9:30am to 6:00pm **Salary**: £24,500 with excellent benefits, please see below. Start date: ASAP **Summary of Role**: Part of a highly successful Europe-wide group with a turnover in excess of £400m, H2eCommerce, based...


  • Crewe, United Kingdom Radius Payment Solutions Full time

    **Customer Service Administrator** **The role** The role of** Customer Service Administrator** is really important to us. You will be responsible for the understanding of the drivers behind customers wishing to close their accounts by analysing and exploring current data on various CRM systems. With the intention to deliver to the wider business reports of...


  • Crewe, United Kingdom Phoenix Cellular Full time

    **The role** Due to the success experienced to date, and to assist with the future growth plans of the company Phoenix Cellular are now looking to appoint a highly organised Customer Service Administrator to join the team. **Background** Phoenix Cellular are an exciting and well established telecoms company, founded by a team of experienced telecoms...


  • Crewe, United Kingdom KPI Recruiting Full time

    Customer Service Administrator Crewe£(phone number removed) DOE plus monthly bonus Permanent PositionOffice or Hybrid availableKPI Recruiting are currently supporting with the recruitment of an experienced customer service candidate to join a well established organisation based in Crewe. My client are one of the UKs leading providers in their field and work...


  • Crewe, Cheshire East, United Kingdom KPI Recruiting Full time

    Customer Service Administrator Crewe£(phone number removed) DOE plus monthly bonus Permanent PositionOffice or Hybrid availableKPI Recruiting are currently supporting with the recruitment of an experienced customer service candidate to join a well established organisation based in Crewe. My client are one of the UKs leading providers in their field and work...


  • Crewe, United Kingdom Health Shield Friendly Society Ltd Full time

    **Customer Service Administrator | Hybrid working |12-month fixed term contract | **£20,000 + bonus scheme + benefits Our purpose is to help people lead healthier, happier lives and their people are key to achieving this. The company’s objective is to create an environment where its people are empowered, motivated, strive for excellence and conduct...


  • Crewe, United Kingdom Mid Cheshire Hospitals NHS Foundation Trust Full time

    Cheshire Occupational Health Service is a collaborative service providing staff support to a number of NHS organisations. We are looking for an enthusiastic and professional administrator to join our team at our Occupational Health department at the Christie NHS Foundation Trust, Didsbury, Manchester. The Customer Service Administrator will provide a...


  • Crewe, United Kingdom Hello HR Full time

    Location: Crewe Hours: 08:00 - 16:00 Mon-Fri **Responsibilities**: - Answering customer calls and enquires - Posting social media content - Booking customer appointments via a calendar system - Quoting customers for work - Ordering materials and stock **Experience**: - Previous experience in an administrative role is preferred - Previous experience in...


  • Crewe, United Kingdom Buffaload Logistics ltd Full time

    We are looking for a Customer Services Administrator based at the Crewe Depot Shift pattern is 5 on 2 off Sunday to Thursday 13.00-21.00 **Salary**: £23000 per annum Responsible for assisting with the efficient running of the POD function. Responsibilities will include, but are not limited to: - Scanning and matching of all POD’s (proof of delivery...


  • Crewe, United Kingdom PureSeal Services (UK) Ltd Full time

    **About us** PureSeal Services (UK) Ltd is a small business in Crewe. We are professional, agile and fast-paced. Our work environment includes: - Modern office setting - Food provided - Growth opportunities - Modern office setting **Duties**: - Perform clerical tasks such as sorting and filing documents. - Answer and direct phone calls with...


  • Crewe, United Kingdom Hello HR Full time

    Location: Crewe Hours: 08:00 - 16:00 Mon-Fri **Responsibilities**: - Answering customer calls and enquires - Posting social media content - Booking customer appointments via a calendar system - Quoting customers for work - Ordering materials and stock **Experience**: - Previous experience in an administrative role is preferred - Previous experience in...


  • Crewe, United Kingdom Baywater Healthcare Full time

    **Customer Services Administrator** **Crewe** **Full time 37.5hrs per week - Monday to Friday 9am-5:30pm** **£10.90 per hour rising to £11 per hour after 3 months** **Baywater Healthcare - Enhancing Lives!** Join us at Baywater Healthcare, where our mission is to enhance lives every day. We're not just about jobs; we're about making a real difference....


  • Crewe, Cheshire East, United Kingdom PureSeal Services (UK) Ltd Full time

    About usPureSeal Services (UK) Ltd is a small business in Crewe. We are professional, agile and fast-paced.Our work environment includes: Modern office setting Food provided Growth opportunities Modern office settingDuties: Perform clerical tasks such as sorting and filing documents. Answer and direct phone calls with professionalism and courtesy. Provide...


  • Crewe, United Kingdom Alliance Disposables LTD Full time

    Your Opportunity To Join A Truly Dynamic Business Alliance is widely recognised as a leading national distributor of non-food products to the hotel, leisure and catering sectors. We are expanding our operation in Crewe and have an opportunity for an exceptionally motivated Customer Service Advisor. This is a great role for the right person to join a truly...


  • Crewe, Cheshire East, United Kingdom Alliance Disposables LTD Full time

    Your Opportunity To Join A Truly Dynamic BusinessAlliance is widely recognised as a leading national distributor of non-food products to the hotel, leisure and catering sectors. We are expanding our operation in Crewe and have an opportunity for an exceptionally motivated Customer Service Advisor. This is a great role for the right person to join a truly...

  • Customer Service

    3 weeks ago


    Crewe, United Kingdom Baywater Healthcare Full time

    **Customer Service - Days** **Salary - £** **23,400** **Location - Crewe, CW1** **Hours - 37.5** **Baywater Healthcare - Enhancing Lives!** Join us at Baywater Healthcare, where our mission is to enhance lives every day. We're not just about jobs; we're about making a real difference. Our teams are the driving force behind our ongoing development, and...


  • Crewe, United Kingdom EMaC Ltd Full time

    Are you looking to start a brand new career, or perhaps re-ignite your existing one with a company who offers more opportunities? Maybe you’re looking for a complete change or just looking for a full-time position with more sociable hours? We have an excellent opportunity to join our Customer Service Team and full training is provided. All you need is a...


  • Crewe, United Kingdom EMaC Ltd Full time

    Are you looking to start a brand new career, or perhaps re-ignite your existing one with a company who offers more opportunities? Maybe you’re looking for a complete change or just looking for a full-time position with more sociable hours? We have an excellent opportunity to join our Customer Service Team and full training is provided. All you need is a...