Groups & Events Executive

7 days ago

London, United Kingdom Baglioni Hotel London Full time

_An Italian heart beats in the heart of London_

Baglioni Hotel London is a member of the family and privately owned Baglioni Hotels & Resorts with properties in Italy, France, United Kingdom and Maldives. Contemporary, chic and glamorous, Baglioni Hotel London, member of The Leading Hotels of the World, presents the ultimate Italian experience in the heart of London, opposite Hyde Park with an enchanting view of Kensington Gardens and Palace. The Royal Albert Hall, Harrods and Knightsbridge are all nearby.

**The Role**

A fantastic opportunity has arisen within Baglioni Hotel London. We are looking to recruit a Groups & Events Executive to support and work closely alongside our Sales Manager to maximise revenue in Groups and Events, taking enquiries and looking after the day to day running of events.

As part of the Sales & Marketing team based in Baglioni Hotel London, the Groups & Events Executive responsibilities include, but not limited to, the following tasks and performances:

- To co-ordinate all aspects of enquiries, planning, and communicating of Events & Groups to clients and colleagues;
- To manage the entire process from start to finish of the group/event enquiries:

- Prospecting / Qualification
- Analysis of business and preparation of quotation
- Sending offers in a timely manner
- Negotiations and managing multiple enquiries
- Issuing of the agreement and management of payment
- Check that the venue is impeccable and that the atmosphere and details are above client expectation.
- Welcoming the main point of contact prior to the event and introduction to the operational team.
- To be responsible for ensuring that all guest requirements are ready and in place prior to each event and at regular intervals during each event and for its smooth running
- To send post-event evaluation forM/Follow up to the client immediately after each event and share client feedback with team
- To check that all bills are correct at the end of each event prior to sending them out to the client
- To carry out all the administration duties as required, such as filing, handling calls, insert and modify the group details on our Property Management System, etc.;
- To maintain a sales database ensuring that all information is up to date and kept confidential;
- To carry out site inspections and show-rounds as required and ensure that all meeting rooms and events areas are checked and out in a presentable manner suitable for client viewings;
- To forward all potential Sales leads to the Sales Manager with detailed information.
- To assist the Sales team in preparing and sending brochures worldwide to existing and potential clients;
- To prepare Function Sheets and talk through details of each event at the Operations Meeting;
- Liaise closely with all relevant departments and communicate clearly in a timely manner;
- Work closely with the rest of Sales and Marketing team on creating internal events, familiarisation trips with the aim to promote the hotel itself and the Baglioni Hotel Collection.

**The successful Groups & Events Executive will have**:

- Fluency in written and spoken English.
- Background within Events management and/or luxury hotel industry.
- Ability to use customer relationship management systems, company intelligence tools & sales databases.
- Excellent knowledge of Microsoft Office, including Word, Excel and PowerPoint.
- Ability to work well under pressure, multitask and manage time effectively.
- Good communication, organisation and negotiation skills with a keen eye for detail.
- Flexibility as from time to time or in circumstances when requested by Management a particular event might require you to be at work either during weekends or later in the evening.

**The Package**
- Competitive salary
- Complimentary meals on duty
- Friends & Family rates in our sister properties at Baglioni Hotels & Resorts
- Staff discounts in Food & Beverage and Spa services in Baglioni Hotel London
- Training and development opportunities
- Simply Health Cash Plan
- Perkbox and Employee Assistance Programme (EAP)
- Loyalty Scheme Bonus
- Staff parties and social activities

The company does not offer accommodation, and you must have the right to work in UK in order to be considered for the role.

**In line with the requirements of The Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. You will be asked to provide documented evidence of eligibility as part of our recruitment process.**

**Baglioni (UK) Limited is an equal opportunity employer and we believe in hiring a diverse workforce.**

**Job Types**: Full-time, Permanent

Additional pay:

- Loyalty bonus

Schedule:

- 8 hour shift

**Experience**:

- Event Management: 1 year (preferred)

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