Nhs 111 Health Advisor

2 weeks ago

Ipswich, United Kingdom Practice Plus Group Full time

Practice Plus Group, **largest independent provider of Healthcare** and fast becoming the **largest provider of NHS 111 services in England,** are looking to recruit 111 Call Handlers to join our team that is based from our Ipswich site at Delta 7, West Road, Ransomes Europark, Ipswich, IP3 9FH. As a NHS 111 Call Handler you will be part of our Integrated Urgent Care Team (IUC), you will be our first point of contact, taking calls from members of the public, and providing them a 24 hour urgent but non-emergency healthcare need. **What you'll get**:

- **33 days annual leave**, including bank holidays, **increasing with service up to 36 days per year** (including bank holidays)
- Practice Plus Group benefits including **company pension scheme, life assurance, cycle to work scheme, retail discounts,** and an **employee assistance programme for you and your family**:

- Integrated Urgent Care team benefits that range from Healthcare Hero Awards and recognition prizes to themed occasions, charity days, **a fantastic range of social events** + the option of **overtime to boost your earnings**.

To become a licensed operator, you will receive training how to use **NHS Pathways **(a highly advanced telephone triage tool), used for assessing, triaging and directing the public to urgent and emergency care services. We are offering a choice of either **full or part time **classroom-based courses.

The full-time runs over 4 weeks, whilst the part-time runs over 6.5 weeks.

**Our next upcoming training courses are on**:
Saturday 4th May - Part Time Course

Monday 6th May - Full Time Course

Monday 10th June - Full Time Course

Saturday 15th June - Part Time Course

Monday 8th July - Full Time Course

Saturday 27th July - Part Time Course

Monday 5th August - Full Time Course

**What you'll be doing**

As a member of the Integrated Urgent Care team (IUC), you will be first point of contact for members of the public with a 24 hour urgent but non-emergency health concern, you will be providing advice and signposting assistance to onward care utilising the NHS Pathways triage system,

Following assessment, our health advisors can**:If they are well, advice and support on accessing local services such as general practice, dentists, pharmacies and other healthcare services,** If they have a query about their medication, immediate support from a pharmacist, or **If they are unwell or calling on behalf of a child or someone they care for who is unwell, over the-phone assessment, identification of the most appropriate care for the issue and, as appropriate, advice for managing the condition at home.** Transfer calls to our clinical assessment service which is on hand 24/7 to provide expert advice, assessment and support, preventing the need for patients to make further calls.

The training has three components:
1. Foundation training (four weeks broken down into two core modules*).

2. Audit, coaching and probation period (minimum of six weeks) followed by a one day sign off course.

3. On-going audit, development and update training.

*Core module 1 is an intensive program that requires regular evaluation, to ensure you are progressing seamlessly.

*Core module 2 consists of a case study and some practical scenarios.

You will need to achieve a score of at least 70% in order to pass.

**What we'll look for in you**

Practice Plus Group is dedicated to its employees’ wellbeing and development. Together, we strive to provide the highest standards of healthcare to our patients.

We are driven by our core values and are looking for individuals who will help us bring our vision to life.

This training is ideal for individuals who have experience of working in at least one or more of the following
- Experience of dealing with members of the public over the telephone
- working in a call centre environment
- Healthcare

We are also looking for the following skills and experience:

- excellent telephone manner
- good communication, listening and interpersonal skills
- readiness to challenge the status quo
- confidence to bring new ideas and suggest improvements
- ability to remain calm when working under pressure
- commitment to organisational development and learning
- ability to work on own initiative
- flexible approach to work
- client and quality focused
- IT Skills

Must be eligible to work in the UK and over 18 years of age

Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.

**Job Types**: Full-time, Permanent

Pay: £11.48-£14.77 per hour

**Benefits**:

- Company pension
- Cycle to work scheme
- Life insurance

Schedule:

- Day shift
- Night shift

Work Location: In person

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