Nhs 111 Call Handler

3 weeks ago

Ipswich, United Kingdom Practice Plus Group Full time

Ever wanted to play your part in an exciting service that really makes a difference to everyone’s lives? As a **key member of our 111 team** in **Ipswich **you’ll be doing just that

As the largest independent provider of NHS services, **Practice Plus Group** is delivering a new model of **Integrated Urgent Care** that reduces pressures on services and staff. This role is **challenging, busy and rewarding, **everyday you will be working in a **fast paced and dynamic environment**, being part of a compassionate **team** bringing together the NHS 111 service, making an impact on peoples lives.

To train to be a highly trained advisor you will need to be committed to attend one of our training dates, the full-time programmes runs over a four week period whilst the part-time training runs over a six week period.

Our next training dates available are:

- **Saturday 20th May - Part Time - Sat-Sun (9am-5pm) Tues, Weds, Thurs (5pm-9.30pm) for 6 weeks**:

- **Monday 5th June - Full Time - Monday to Friday (9:00am-5:00pm) for 4 weeks**

Once you’ve completed your training, you can join the team **full or part-time** on a variety of **shift patterns** to suit your lifestyle, contracts between 16 - 38.5 hours per week: t**wilight or nights** or we have an extensive shift catalogue available, were you can choose your shift along with **flexible weekend working options.**

**What you will get**:

- **£10.91 per hour**- daytime and during training (07:00-23:00)
- **£13.56 per hour** - contractual night rate (23:00-07:00)
- **£14.03 per hou**r - weekend night rate (23:00-07:00)

**About You**

We are looking for someone with the following skills and experience:

- Strong Customer Service skills (over the phone or face to face/ or previous Call Centre experience.
- Excellent **listening and communication** skills that involves talking to people and helping them.
- Ability to work **calmly under pressure**.
- Computer and keyboard skills (full Pathway training will be given)
- A real **passion** to help people and to work for NHS 111 (tell us about this in your interview)
- Be prepared to work shifts (24/7 rota providing cover on weekends, nights and Bank Holidays)

**About Us**

Practice Plus Group is passionate about great healthcare. We believe that anyone should be able to access excellent care, whether via the NHS or privately. Our breadth of expertise spans surgery, diagnostics, general practice, offender health and urgent care, with an unrivalled range of different services provided across the country. We’re proud to be at the forefront of developing new and exciting ways to support the nation’s health too, helping patients to maximise their wellbeing and live life to the full.

When you’re part of the Practice Plus Group team, you don’t just have a job. You have a career. We work with you to help you grow in your role and take your career in the direction you want to go. We’ll help you be the best you can be.

We want our team members to feel motivated and rewarded. So we offer a competitive package of pay and benefits. We also recognise the value of a healthy work-life balance - so we always try to be flexible, helping you fit your working life around your home life.

Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.

**Job Types**: Full-time, Part-time, Permanent

**Salary**: £10.91-£14.03 per hour

**Benefits**:

- Company pension
- Cycle to work scheme
- Life insurance

Schedule:

- Day shift
- Night shift

Work Location: One location

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