IT Service Delivery Lead

4 weeks ago

Hemel Hempstead, United Kingdom NHS Professionals Full time

**About The Role**:
**Are you passionate about IT Support and **excellent **customer service? Do you want to be part of a genuinely purpose driven organisation at the heart of our NHS?**

**Role summary**:
We are looking for someone to join our IT Service Delivery team on a permanent basis as an IT Service Delivery Lead. This is a newly created position that will take charge of the day-to-day operational aspect of our IT Service Delivery function.

**Reporting into the IT Service Delivery Manager you will be**:

- assisting with monitoring/ reviewing the incident, request and problem processes and the associated tickets
- acting as a point of escalation for the business and identifying trends / areas for improvement from those escalations
- working with internal and external resolver groups to provide resolutions as required
- identifying areas for service and process improvement,
- working with resolver groups to implement service and process improvements

ThThe location can be office based (offices in Hemel Hempstead, Leeds, Manchester), hybrid or homebased but there will be an occasional requirement to attend NHS Professionals sites.

**We would love to meet someone with**:

- Previous experience working in IT Service Delivery and/ or IT Support
- A passion for communicating with and assisting people
- Excellent problem solving and organisational skills
- A track record of identifying areas for improvement
- A good understanding of IT Support processes
- Experience and understanding of ITIL and Continual Service Improvement. ITIL certification would be desirable.
- Experience and knowledge of IT Service Management tools

**About Us**:
**In return for your commitment, we will offer you some fantastic benefits**:

- **Generous annual leave allowance** - 27 days per year, plus bank holidays
- **A commitment to talent management & development**:

- **Star of the Month** - Our star of the month award enables you to recognise colleagues or teams that have gone the extra mile and they could win £100 worth of shopping vouchers
- **Pension** - We’ll contribute up to 10% towards your pension if you join our stakeholder pension scheme
- **Life Assurance**:

- **Group Income Protection**:

- **Wellbeing Programme**:

- **Employee Assistance Programme**:

- **Employee Engagement & discounts platform**

**Our Commitment to You**:
The **Compelling Employee Journey** is our people development initiative that ensures whatever your path through NHSP you have opportunities to feel **_empowered, engaged and excel_** in what you do.

Throughout your employment you will have access to our **Institute of Learning** (IoL) our blended learning platform providing with you with a wide range of blended learning solutions to personalise your **Compelling Employee Journey**, helping and supporting you to be the best you can be through learning, development and personal growth.

**About Us**:
NHS Professionals (NHSP) run the largest NHS flexible staff bank, placing highly skilled temporary workers in NHS Trusts to meet their short, medium and long-term needs. Uniquely we are owned by the Department of Health and Social Care and we therefore reinvest any surplus we make directly back into the NHS.

We are particularly proud of being the first NHS organisation to gain the accreditation of **Top Employer** by the Top Employers Institute. This is a huge testament to our ongoing commitment to making NHSP a great place to work for all our corporate employees.

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