Repairs Manager

4 weeks ago

Hemel Hempstead, United Kingdom Thrive Homes Full time

37 hours per week (Monday – Friday, Flexibility Negotiable) 

Thrive Homes is looking for an experienced Repairs Services Delivery Manager to work within their Property Services department, THS – Thrives Homes Services our in-house team who carry out their repairs and maintenance work. 

You will be responsible for ensuring that THS delivers a high-quality, cost-effective, and competitive repairs service. This includes day-to-day maintenance, cyclical and refurbishment works, void works, home servicing, and any other building-related projects that may arise, in accordance with company plans and legislation. 

Thrive is proud to deliver flexibility for employees to work in a manner that suits their wants/needs best. Our SMART working policy allows individuals to take full control of their productivity by offering a choice between working in-house or away from the office. This means that successful candidates have the freedom to work as little or as often as they like from Thrive's state-of-the-art offices. 

Other Responsibilities: 

  • Supporting the delivery of team objectives by actively encouraging good performance and promptly dealing with poor or below standard performance or behaviours. 

  • Ensuring effective communication with team via 121, team meetings, quarterly performance reviews. 

  • Set objectives for team, and regularly review in line with business and strategic plans. 

  • Actively encourage Continuous Professional Development. 

  • Encourage team creativity and innovation and create an environment for this to develop. 

  • Review policies and procedures relating to the delivery of building and building services maintenance works, ensuring they are in line with legal requirements and good practice with the support of Head of Repairs 

  • Monitor budget and operational indicators to ensure delivery remains on target. 

  • Monitor and manage usage of external support contractors to ensure delivery is consistent with contractual requirements. 

  • With the support of the Head of Repairs and the Finance Business Partner, manage the budget to ensure accurate and timely forecasting and financial management. 

  • Manage/monitor health and safety with the Support of the Health and Safety Manager. 

  • Be available for out of hours contact. 

  • You will be required to undertake any other reasonable duties/projects as required by your line manager/senior manager. 

Requirements: 

  • Relevant and demonstrative experience within the Repairs and Maintenance industry 

  • Experience of leading a team in housing maintenance delivery would be beneficial 

  • Leadership skills 

  • The ability to support and drive a team forward 

  • Problem solving and communications skills 

  • Experience within social housing, local authority or contractor background. 

  • IT Literate 

  • Full driving licence 

Benefits: 

Thrive’s Top 10 

  • Annual Leave - 25 days per year increasing by length of service (up to 30 days). 

  • Buy or sell annual leave 

  • Generous family friendly provision 

  • Pension - Thrive Homes will pay double your contribution (up to 10%). 

  • Discretionary Bonus 

  • Life assurance - a payment of 3x your salary 

  • Health Cash Plan - facility to claim cashback for dental, optical and physiotherapy costs, alongside wellness services. 

  • Virtual GP Service (available 24/7) 

  • Wellbeing reward scheme (earn vouchers through a health app) 

  • A range of engagement activities aimed at building team morale, supporting both physical and mental health, and celebrating all things that make us different 

All roles at Thrive are subject to a basic DBS check. 

Closing date: 17th June 2024 

Interview date: 21st June 2024

We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible. 

About Thrive 

Thrive Homes is an award-winning housing association with a strong track record and ambitious plans. Thrive exists to provide good quality affordable homes and services enabling the development of communities where people enjoy living. We manage over 5,000 properties and are continuing to build new homes each year. 

Thrive’s Approach 

Thrive is an exciting place to work. We challenge ourselves and others to deliver results and think differently. We share positive experiences and messages, with trust and respect at the core of every relationship. Our leaders adopt a coaching and mentoring approach - enabling and empowering others to deliver. We embrace change and encourage a strong focus on positive outcomes. We value agile working arrangements from our offices in Apsley, Hertfordshire and we pride ourselves on looking after our colleagues by offering progressive careers and a full range of modern benefits, as we continue to grow as an organisation and aim to attract the very best people. 

Thrive homes are committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. This commitment is at the core of our understanding the importance of different voices, experiences, perspectives and backgrounds. We actively encourage all applicants that are suitable for the role, from diverse career paths and backgrounds and from all sections of the community. 

As committed members of Inclusive Employers and a Disability Confident Committed employer, we remain steadfast to a fair recruitment process. If you have any accessibility needs and require reasonable adjustment, please contact us. 



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