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Repair Operations Manager
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Repairs Services Delivery Manager
4 months ago
Hemel Hempstead, Hertfordshire (Hybrid/Smart Working)
Permanent, Full Time
37 hours per week (Monday – Friday, Flexibility Negotiable)
Thrive Homes is looking for an experienced Repairs Services Delivery Manager to work within their Property Services department, THS – Thrives Homes Services our in-house team who carry out their repairs and maintenance work.
You will be responsible for ensuring that THS delivers a high-quality, cost-effective, and competitive repairs service. This includes day-to-day maintenance, cyclical and refurbishment works, void works, home servicing, and any other building-related projects that may arise, in accordance with company plans and legislation.
Our SMART working policy allows individuals to take full control of their productivity by offering a choice between working in-house or away from the office. Supporting the delivery of team objectives by actively encouraging good performance and promptly dealing with poor or below standard performance or behaviours.
Ensuring effective communication with team via 121, team meetings, quarterly performance reviews.
Actively encourage Continuous Professional Development.
Review policies and procedures relating to the delivery of building and building services maintenance works, ensuring they are in line with legal requirements and good practice with the support of Head of Repairs
Monitor budget and operational indicators to ensure delivery remains on target.
Monitor and manage usage of external support contractors to ensure delivery is consistent with contractual requirements.
With the support of the Head of Repairs and the Finance Business Partner, manage the budget to ensure accurate and timely forecasting and financial management.
Manage/monitor health and safety with the Support of the Health and Safety Manager.
You will be required to undertake any other reasonable duties/projects as required by your line manager/senior manager.
Relevant and demonstrative experience within the Repairs and Maintenance industry
Experience of leading a team in housing maintenance delivery would be beneficial
The ability to support and drive a team forward
Experience within social housing, local authority or contractor background.
Full driving licence
Annual Leave - 25 days per year increasing by length of service (up to 30 days).
Buy or sell annual leave
Pension - Thrive Homes will pay double your contribution (up to 10%).
Discretionary Bonus
Life assurance - a payment of 3x your salary
Health Cash Plan - facility to claim cashback for dental, optical and physiotherapy costs, alongside wellness services.
Virtual GP Service (available 24/7)
Wellbeing reward scheme (earn vouchers through a health app)
A range of engagement activities aimed at building team morale, supporting both physical and mental health, and celebrating all things that make us different
Thrive Homes is an award-winning housing association with a strong track record and ambitious plans. Thrive exists to provide good quality affordable homes and services enabling the development of communities where people enjoy living. We value agile working arrangements from our offices in Apsley, Hertfordshire and we pride ourselves on looking after our colleagues by offering progressive careers and a full range of modern benefits, as we continue to grow as an organisation and aim to attract the very best people.
Thrive homes are committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. We actively encourage all applicants that are suitable for the role, from diverse career paths and backgrounds and from all sections of the community.
As committed members of Inclusive Employers and a Disability Confident Committed employer, we remain steadfast to a fair recruitment process.
