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Service Delivery Manager
2 months ago
Job Summary:
We are seeking a skilled Service Delivery Manager to join our team at Shared Services Connected Ltd. As a Service Delivery Manager, you will be responsible for managing the delivery of services to our clients, ensuring that they meet their contractual and quality requirements.
Key Responsibilities:
- Manage the delivery of services to clients, ensuring that they meet their contractual and quality requirements.
- Work with the Operational Security Manager to understand client's strategic agenda for change, innovation and transformation.
- Support business development activity, through identification of risk levels identified across the service.
- Ensure that all services are delivered in accordance with agreed scope to meet the client's contractual and Shared Services Connected Ltd's requirements.
Requirements:
- Experience of managing delivery to SLAs and Key Performance Indicators.
- IT services background.
- Assertive and pragmatic leader.
- Takes accountability and ownership for delivering good service.
- Stakeholder management and communication.
Desirable:
- Professional SM qualification such as ITIL.
- Relevant sector experience.
- Membership of a recognized professional IT body.
- Experience in contract management.
- Budget track record.
What We Offer:
- Competitive salary.
- Car allowance.
- Annual leave with the option to buy additional days.
- Private medical.
- Life assurance.
- Pension.
- Generous flexible benefits fund.
Location: Hemel Hempstead – on site.
Security Clearance Level: SC Cleared, must be eligible for DV.
Internal Recruiter: Rebecca.
Salary: £58,000-68,000 dependent on experience.
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