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Service Delivery Manager

2 months ago


Hemel Hempstead, Hertfordshire, United Kingdom Shared Services Connected Ltd Full time
{"title": "Service Delivery Manager", "content": "

Job Summary:

We are seeking a skilled Service Delivery Manager to join our team at Shared Services Connected Ltd. As a Service Delivery Manager, you will be responsible for managing the delivery of services to our clients, ensuring that they meet their contractual and quality requirements.

Key Responsibilities:

  • Manage the delivery of services to clients, ensuring that they meet their contractual and quality requirements.
  • Work with the Operational Security Manager to understand client's strategic agenda for change, innovation and transformation.
  • Support business development activity, through identification of risk levels identified across the service.
  • Ensure that all services are delivered in accordance with agreed scope to meet the client's contractual and Shared Services Connected Ltd's requirements.

Requirements:

  • Experience of managing delivery to SLAs and Key Performance Indicators.
  • IT services background.
  • Assertive and pragmatic leader.
  • Takes accountability and ownership for delivering good service.
  • Stakeholder management and communication.

Desirable:

  • Professional SM qualification such as ITIL.
  • Relevant sector experience.
  • Membership of a recognized professional IT body.
  • Experience in contract management.
  • Budget track record.

What We Offer:

  • Competitive salary.
  • Car allowance.
  • Annual leave with the option to buy additional days.
  • Private medical.
  • Life assurance.
  • Pension.
  • Generous flexible benefits fund.

Location: Hemel Hempstead – on site.

Security Clearance Level: SC Cleared, must be eligible for DV.

Internal Recruiter: Rebecca.

Salary: £58,000-68,000 dependent on experience.

"}