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Service Delivery Manager

2 months ago

Hemel Hempstead, Hertfordshire, United Kingdom Shared Services Connected Ltd Full time

Job Title: Service Delivery Manager

Job Summary:

We are seeking an experienced Service Delivery Manager to join our team at Shared Services Connected Ltd. The successful candidate will be responsible for managing the delivery of services to our clients, ensuring that they meet the required standards and quality.

Key Responsibilities:

  • Manage the delivery of services to clients, ensuring that they meet the required standards and quality.
  • Work closely with the Operational Security Manager to understand client's strategic agenda for change, innovation and transformation.
  • Support business development activity, through identification of risk levels identified across the service.
  • Ensure that all services are delivered in accordance with agreed scope to meet the client's contractual and company's requirements.

Requirements:

  • Experience of managing delivery to SLAs and Key Performance Indicators.
  • IT services background.
  • Assertive and pragmatic leader.
  • Takes accountability and ownership for delivering good service.
  • Stakeholder management and communication.

Desirable:

  • Professional SM qualification such as ITIL.
  • Relevant sector experience.
  • Membership of a recognized professional IT body.
  • Experience in contract management.
  • Budget track record.

What We Offer:

  • Competitive salary.
  • £5,400 car allowance.
  • 25 days annual leave with the option to buy additional days.
  • Private medical.
  • Life assurance.
  • Pension.
  • Generous flexible benefits fund.

Location: Hemel Hempstead – on site.

Security Clearance Level: SC Cleared, must be eligible for DV.