Current jobs related to Service Delivery Analyst - Hemel Hempstead - Haven Holidays
-
Service Delivery Analyst
2 months ago
Hemel Hempstead, United Kingdom CAE Technology Services Limited Full timeThe RoleThe Service Delivery Analyst will collaborate within the service team to assist the Service Delivery Manager in delivering CAE's Managed Services to customers.This role involves executing, reporting on, and overseeing various keyl functions within CAE's Service Department, ensuring the delivery of high-quality service to end users and the...
-
Service Delivery Analyst
2 months ago
Hemel Hempstead, United Kingdom CAE Technology Services Limited Full timeThe RoleThe Service Delivery Analyst will collaborate within the service team to assist the Service Delivery Manager in delivering CAE's Managed Services to customers.This role involves executing, reporting on, and overseeing various keyl functions within CAE's Service Department, ensuring the delivery of high-quality service to end users and the...
-
Service Operations Analyst
1 month ago
Hemel Hempstead, Hertfordshire, United Kingdom CAE Technology Services Limited Full timeJob OverviewPosition SummaryThe Service Operations Analyst will work closely with the service team to support the Service Delivery Manager in executing CAE's Managed Services for clients.This position entails the execution, analysis, and supervision of various essential functions within CAE's Service Department, ensuring the provision of exceptional service...
-
Business Analyst
1 week ago
Hemel Hempstead, United Kingdom LA International Computer Consultants Ltd Remote Work Freelance Full timelife cycle role: Commercial Business Analyst (Fixed Term Contract 12 months)Our client is looking for a Commercial Business Analyst to support the delivery of projects through identifying, researching and assisting with the development of commercial opportunities including funding, commercial models, transformation and innovation across the organisation as...
-
Business Analyst
5 days ago
Hemel Hempstead, Hertfordshire, United Kingdom ACORN RECRUITMENT LIMITED Full timeJob Title: Commercial Business AnalystACORN RECRUITMENT LIMITED is seeking a highly skilled Commercial Business Analyst to join their team. As a key member of the Commercial Programme, you will play a crucial role in delivering commercial strategies and driving business growth.Key Responsibilities:Extract, analyse, and present data to support commercial...
-
Business Analyst
5 days ago
Hemel Hempstead, Hertfordshire, United Kingdom ACORN RECRUITMENT LIMITED Full timeJob Title: Commercial Business AnalystACORN RECRUITMENT LIMITED is seeking a highly skilled Commercial Business Analyst to join their team. As a key member of the Commercial Programme, you will play a crucial role in delivering commercial strategies and driving business growth.Key Responsibilities:Extract, analyse, and present data to support commercial...
-
Business Strategy Analyst
1 week ago
Hemel Hempstead, Hertfordshire, United Kingdom Onyx-Conseil Full timeCommercial Business Analyst RoleAs a Commercial Business Analyst at Onyx-Conseil, you will play a key role in supporting the delivery of projects by identifying, researching, and assisting with the development of commercial opportunities. This includes funding, commercial models, transformation, and innovation across the organization as part of our...
-
Business Strategy Analyst
1 week ago
Hemel Hempstead, Hertfordshire, United Kingdom Onyx-Conseil Full timeCommercial Business Analyst RoleAs a Commercial Business Analyst at Onyx-Conseil, you will play a key role in supporting the delivery of projects by identifying, researching, and assisting with the development of commercial opportunities. This includes funding, commercial models, transformation, and innovation across the organization as part of our...
-
Commercial Analyst
4 days ago
Hemel Hempstead, Hertfordshire, United Kingdom Castlefield Recruitment Full timeCommercial Analyst OpportunityAbout the Role:Castlefield Recruitment is working with a Public Sector Organisation in London to recruit a Commercial Analyst on a fixed term basis. The successful candidate will support the Head of Service and Commercial Manager in delivering corporate vision and values in line with the Council's policies and procedures.Key...
-
Commercial Analyst
4 days ago
Hemel Hempstead, Hertfordshire, United Kingdom Castlefield Recruitment Full timeCommercial Analyst OpportunityAbout the Role:Castlefield Recruitment is working with a Public Sector Organisation in London to recruit a Commercial Analyst on a fixed term basis. The successful candidate will support the Head of Service and Commercial Manager in delivering corporate vision and values in line with the Council's policies and procedures.Key...
-
Business Analyst
7 days ago
Hemel Hempstead, Hertfordshire, United Kingdom ACORN RECRUITMENT LIMITED Full timeJob Title: Commercial Business AnalystACORN RECRUITMENT LIMITED is seeking a highly skilled Commercial Business Analyst to join their team. As a key member of the Commercial Programme, you will play a crucial role in delivering commercial excellence and driving business growth.Job Summary:The Commercial Business Analyst will be responsible for analysing and...
-
Business Analyst
1 week ago
Hemel Hempstead, Hertfordshire, United Kingdom ACORN RECRUITMENT LIMITED Full timeJob Title: Commercial Business AnalystACORN RECRUITMENT LIMITED is seeking a highly skilled Commercial Business Analyst to join their team. As a key member of the Commercial Programme, you will play a crucial role in delivering commercial excellence and driving business growth.Job Summary:The Commercial Business Analyst will be responsible for analysing and...
-
Business Operations Analyst
6 days ago
Hemel Hempstead, Hertfordshire, United Kingdom ACORN RECRUITMENT LIMITED Full time{"title": "Commercial Business Analyst", "description": "Job SummaryWe are seeking a highly skilled Commercial Business Analyst to join our team at ACORN RECRUITMENT LIMITED. As a Commercial Business Analyst, you will play a key role in supporting the delivery of our Commercial Strategy, working closely with the Head of Service and Commercial Manager to...
-
Business Operations Analyst
6 days ago
Hemel Hempstead, Hertfordshire, United Kingdom ACORN RECRUITMENT LIMITED Full time{"title": "Commercial Business Analyst", "description": "Job SummaryWe are seeking a highly skilled Commercial Business Analyst to join our team at ACORN RECRUITMENT LIMITED. As a Commercial Business Analyst, you will play a key role in supporting the delivery of our Commercial Strategy, working closely with the Head of Service and Commercial Manager to...
-
Financial Analyst
5 days ago
Hemel Hempstead, Hertfordshire, United Kingdom Spinwell Global Limited Full timeCommercial Analyst OpportunitySpinwell Global Limited is seeking a Commercial Analyst to join their team.RESPONSIBILITIES OF THE COMMERCIAL ANALYSTTo deliver high-quality commercial services within the specified function or functions, ensuring alignment with the Council's framework of quality standards, performance targets, budgetary control, and legislative...
-
Financial Analyst
5 days ago
Hemel Hempstead, Hertfordshire, United Kingdom Spinwell Global Limited Full timeCommercial Analyst OpportunitySpinwell Global Limited is seeking a Commercial Analyst to join their team.RESPONSIBILITIES OF THE COMMERCIAL ANALYSTTo deliver high-quality commercial services within the specified function or functions, ensuring alignment with the Council's framework of quality standards, performance targets, budgetary control, and legislative...
-
Commercial Analyst
12 hours ago
Hemel Hempstead, Hertfordshire, United Kingdom Certain Advantage Full timeCommercial Analyst Job DescriptionCertain Advantage is seeking a highly skilled Commercial Analyst to support a commercial team in delivering strategic projects for a local government client.This is a 12-month temporary contract offering hybrid working and visits to the office in Hemel Hempstead as required. The hourly pay rate is equivalent to £40k per...
-
Commercial Analyst
9 hours ago
Hemel Hempstead, Hertfordshire, United Kingdom Certain Advantage Full timeCommercial Analyst Job DescriptionCertain Advantage is seeking a highly skilled Commercial Analyst to support a commercial team in delivering strategic projects for a local government client.This is a 12-month temporary contract offering hybrid working and visits to the office in Hemel Hempstead as required. The hourly pay rate is equivalent to £40k per...
-
Commercial Analyst
1 week ago
Hemel Hempstead, Hertfordshire, United Kingdom Castlefield Recruitment Full timeCommercial Opportunities ====================== We are seeking a Commercial Analyst to support the Head of Service and Commercial Manager in delivering corporate vision and values in line with the Council's policies and procedures. Key Responsibilities ------------------- * Extract, analyze, and present data and service information on commercial...
-
Commercial Analyst
1 week ago
Hemel Hempstead, Hertfordshire, United Kingdom Castlefield Recruitment Full timeCommercial Opportunities ====================== We are seeking a Commercial Analyst to support the Head of Service and Commercial Manager in delivering corporate vision and values in line with the Council's policies and procedures. Key Responsibilities ------------------- * Extract, analyze, and present data and service information on commercial...
Service Delivery Analyst
4 months ago
Our Support Centre is in Hemel Hempstead Herts we operate a hybrid working model and have 700 amazing team members across our support centre.
1 Park Lane, Hemel Hempstead, Herts HP2 4YL GBR
Job Details
Service Delivery Analyst
Location: Hemel Hempstead (Hybrid - 20% Office / 80% Remote)
At Haven, we're on a mission to redefine the way technology solutions empower our business and customers. Our team is expanding, and we're looking for an experienced Service Delivery Analyst to join our dynamic environment. This is an exciting opportunity for someone passionate about driving technology forward, keen on making a significant impact within our fast-paced and innovative technology department.
Your Opportunity:
As a Service Delivery Analyst, you will be responsible for overseeing the delivery of technology services within Haven. This role involves managing the end-to-end process of providing technology solutions to meet the needs of internal or external clients. You will possess a combination of technical expertise, leadership skills, and a customer-focused mindset - all crucial for success in this role. You will play a pivotal role in ensuring that technology solutions meet business objectives and client expectations, steering our technology services towards excellence.
Key Responsibilities:
Ensure the effective and efficient delivery of technology services.
Monitor service performance and implement improvements as needed.
Oversee supplier implementation projects from initiation to completion.
Ensure 3rd party projects and service improvement initiatives are delivered on time, within scope, and on budget.
Establish and monitor SLAs to measure and guarantee service performance from key service providers.
Monitor and report on key performance indicators (KPIs) related to service delivery.
Provide insights and recommendations for improvement based on performance metrics
Manage the budget for technology service suppliers.
Identify opportunities for cost optimisation
Provide updates on project statuses, milestones, and any issues
Ensure that technology services comply with relevant regulations and standards.
Foster a culture of continuous improvement with suppliers
What We'd Like You to Bring
Essential Skills and Experience:
Possess a solid understanding of technology and IT infrastructure
Familiarity with a range of software, hardware, and networking solutions
Knowledge of IT service management (ITSM) frameworks, such as ITIL.
Understanding of budgeting and financial management principles
Proficient in project management methodologies.
Ability to manage contract budgets effectively and allocate resources efficiently
Ability to communicate technical information to non-technical stakeholders
Ability to identify and address complex issues in a timely manner
Skill in preparing reports and presentations
Skill in risk management and problem-solving
Experience in performance management and team development
Prior experience in a managerial or supervisory role
Experience of establishing and managing SLAs.
Strong leadership skills to guide and motivate teams, foster collaboration, and drive results.
Strong problem-solving skills to address complex issues in a timely manner
Desirable Qualities:
A broad understanding of Haven, from park to group operations.
Experience in managing service providers to complex organisations.
Excellent negotiation, conflict management, and contract management skills.
What's In It For You?
- Holiday allowance that rises with service, plus a 'Holiday Buy Scheme'
- Annual bonus
- 20% discount on both Haven and Warner Hotels holiday for you, family and friends
- Comprehensive wellbeing support
- Access to the Bourne Leisure corporate box at the O2 Arena ,London
- Exclusive discounts with corporate partners
- Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees
- Enhanced family friendly policies and pay (eligibility criteria applied)
Who are we?
We're part of an award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead.
What's it like to work with us?
Working with us is ultimately defined by our exceptional people and teams. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves.
We operate a hybrid working model, meaning 50% of your working week will be spent at the office, occasionally on Park, or at external events.
What can you expect during the recruitment process?
The interview process will be up to 3 stages and may contain a presentation or skills test, depending on the role. If you require any support or reasonable adjustments to help you perform at your best during this process, please let us know.
Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.
We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at resourcingteam@bourne-leisure.co.uk.
