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Partnership Coordinator

8 months ago

Cambridge, United Kingdom Petals - The Baby Loss Counselling Charity Full time

**Job Title**: Partnerships Development Coordinator

**Contract**: 22.5 hours per week Salary: £30,000 FTE

**Reports to**: Chief Executive - Karen Burgess

**Location**: Hybrid - Bottisham Office with homeworking. (Remote working will also be considered.)

**Overall responsibility of the position**

The Partnerships Development Coordinator will have responsibility for developing and reporting on Petals Partnership Contracts (currently valued at circa £550k). You will play a vital role in building a network of potential partners, spotting and developing opportunities with partners and evaluating the service that we offer them to ensure it meets their needs.

This is a pivotal role requiring a close working relationship with Petals Clinical Counselling Manager, Business Manager and Comms & Marketing Manager to ensure a coordinated approach to the delivery of Petals’ contractual responsibilities.

**Key areas of responsibility**

**Partnership Development**
- Own and deliver on financial targets and KPI’s as part of Petals overall income target.
- Develop strategies for growth for existing partnerships, pitching opportunities to relevant decision makers.
- Identify and pursue opportunities with potential partners, producing proposals, presenting to decision makers and sharing evidence about how Petals can enhance their services.
- Lead on partnership renewals and developments to increase annual contract values and secure multi-year commitments wherever possible.
- Provide accurate monthly forecast reports to the CEO.
- Respond to opportunities which present themselves outside of the NHS, for example corporate partnerships.
- Continually seek opportunities for partnership growth and development.

**Partnerships and Relationship Management**
- Build a network of contacts within NHS maternity services and maternal mental health services, with the aim of raising awareness of Petals’ services and the value and importance of baby loss counselling.
- Produce contracts and Service Level Agreements that meet NHS Commissioning standards.
- Work closely with the Charity Business Manager to always ensure up to date financial administration of all contracts.
- Promote Petals’ values and ethos to a range of stakeholders, including commissioners, contractors, funders and service users.
- Collaborate with existing partners to enhance service quality and client outcomes, conducting biannual reviews with the key stakeholders for each partnership and providing regular impact reports.
- Proactively plan for partnership renewals, adjusting the service offer as needed and renegotiating contracts.
- Represent Petals in relevant external meetings, conferences and networking events, advocating the charity’s mission and objectives.
- Attend events, read relevant articles and reports, keep up to date with legislative changes, to maintain and develop your knowledge of the specialist area of baby loss and maternity services within which Petals operates.

**Performance monitoring and reporting**
- Together with the Counselling Service Clinical Manager, establish processes to monitor and review partnership contracts, ensuring Petals maintain high quality counselling services for our partners.
- Work with the Counselling Service Clinical Manager to ensure the full capabilities of Corenet IMS are being used to provide accurate data to inform partnership contract reporting.
- Work with the Comms and Marketing and Charity Business Manager to produce high quality, impactful reports for our partners, which demonstrate the value of Petals services.
- Produce regular impact reports, analyse data and identify trends to inform decision making and drive improvements within our partnerships.

**Team working and organisational responsibilities**
- Participate fully with the agreed support structures for the post, including line management, training events and appraisals and contribute positively to team meetings and planning and review days.
- Support the expansion plans of the charity including producing reports as required.
- Collaborate with internal colleagues to ensure smooth coordination and integration of services.

**Compliance**
- Conduct all work within Petals’ policies and procedures
- Adhere to all professional and legal guidelines e.g. GDPR.
- Work within the Petals IT and client systems

**Measures**
- Increased annual contract income generated
- Partnerships retained
- New partnerships onboarded
- Engagement with relevant baby loss and counselling activities and events.
- Value of partnerships pipeline

**Experience**

Experience and ability to navigate NHS maternity and commissioning systems (E)

Experience of winning new contracts from pipeline research to completion (E)

Proven experience of partnership development (E)

Proven experience of personally exceeding challenging income targets (E)

Confidence and experience in delivering presentations to stakeholders (E)

Excellent spreadsheet and data analytical skills (E)

E