Customer Service
3 weeks ago
Customer Service Advisor
Our client is a market leader in thier field and part of one of the largest workplace supplies and services companies in the UK.
The customer service advisor will be responsible for providing superior customer service, resolving customer inquiries, and providing support to customers regarding a multitude of tasks, products, and services.
**Responsibilities**:
- Provide excellent customer service to all customers
- Respond to customer inquiries and resolve customer issues in a timely and professional manner
- Establish and maintain positive relationships with customers
- Monitor customer accounts, track customer interactions and update customer records
- Research and provide solutions to customer inquiries
- Foster a positive work environment
- Develop and implement customer service policies and procedures
- Assist customers in navigating a multitude of tasks, products, and services
- Stock management
- Customer focused
Must be competent with Microsoft Suite, ideally a good level on excel.
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