Customer Training Support Advisor

2 weeks ago


Godalming Surrey, United Kingdom NFU Mutual Full time

Customer Service Advisor, NFU Mutual Surrey Agency
• £25,000 to £35,000 starting salary depending on experience
• 5 hours per week – Monday to Friday 8.Permanent Contract
• Office based role
• Comprehensive on-going training
• Part-time hours considered
NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.
As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We champion the personal approach to customer service that NFU Mutual are famous for. Seek additional insurance opportunities and introduce financial services (pension, investments & protection)
Process policy applications and amendments efficiently and accurately
Answer customer enquiries via phone, email, and in person (if applicable)
A strong customer service focus, with a passion for exceeding expectations
• Confidence using computers and insurance software (training provided)
• A valid UK driving licence (advantageous)
• Teamwork – working collaboratively and supporting colleagues
• Organisation Skills – use of technology including Microsoft office, time management
• Complaint Handling
• Comprehensive training and development opportunities
• Salary scale from £25,000 to £35,000 depending on experience
• Annual performance-based bonus scheme
• Pension scheme, 9% contribution including your 5% contribution and 4% employer contribution
• Starting 23 days annual leave + 1 extra day for every full calendar years service (max 5 days) + bank holidays + 1 day for your birthday + buy/sell holiday trading scheme
• Health plan
• Unlimited access to Refer a Friend £750 bonus scheme.
It’s more about your personal qualities – your ability to learn quickly, develop strong working relationships with a range of different people and give customers excellent service, with trusted advice and products.
Bring these qualities and you’ll be supported with a full range of training and development opportunities so you can build the career you want. These include the chance to gain an apprenticeship, as well as support to study for professional qualifications and full training in all aspects of the insurance industry.
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