Customer Training Support Advisor

Found in: Jooble UK C2 - 3 weeks ago


Addlestone Surrey, United Kingdom Off To Work Full time

Customer Experience Advisor
Monday to Friday
Customer Experience Advisor
to work within within a Procurement & Supply Chain Business which is part of a international contract catering company.
Customer Experience Advisor
is to assist with the delivery of onboarding suppliers, units and assisting with training both face to face or via Teams. Providing help and support to all Customers / Suppliers and Team Members who contact us via telephone, email, live chat and helpdesk service tickets. You will serve as a first point of contact to all of our suppliers / customers so a passion for customer service along with excellent communication skills is paramount.
Customer Service Advisor :
Work with Data Management to assist with the AVL / Supplier Onboarding process
Work with Data Management to assist with all Unit set ups from start to finish
Provide initial and ongoing training for Suppliers and Units both face to face or via Teams
Provide a “first point of contact” for all customers via Live Chat, Helpdesk, phone and email queries.
Ensure efficient delivery of client helpdesk support, system administration and proactive assistance to all clients and suppliers.
Work closely with both internal and external, field-based client account managers
Ensure all calls are captured in helpdesk tickets and adhere to timeline, chase for a resolution and escalate where necessary keeping the customer informed at all times and make them aware of the final resolution.
Keep your knowledge base current and attend/complete all relevant training.
Good administrative and computer skills (Excel, Word etc)
Ability to deliver excellent customer service


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