Administrator - #dca7628

Administrator

Godalming

Salary c£16.00 - £18.00 - to start ASAP

Housing operations team

Temporary assignment for 3 months

You will need to have the below skills and experience

Microsoft Office - Proficient level (as opposed to user level).

Can format accurately with Word.

Understands Excel and its functionality, can produce reports and graphics, understands formulas and macros (VLOOKUP etc)

Manage outlook accurately

Time Management

Organised

Resourceful

Main duties and accountabilities

Operational

Manage incoming communications from Residents and the wider Property Services team escalating to the to the appropriate compliance officer if required. Ensuring adherence with data protection and GDPR requirements at all times.

Administer No Access process for the Compliance services including - Asbestos Management, Gas Safety, Water Hygiene, Electrical Testing and Fire Safety. Ensuring that escalation deadlines are met and accurate records are kept in line with Council policy. This will include mail merges ensuring leters are posted within required time frames and legal referrals when needed.

Work with Legal and Housing Officer colleagues to utilise available powers to gain entry to difficult to access homes to complete essential inspection and/or works.

To assist the compliance data controller in capturing compliance data from all of the compliance contractors collateing, recording and monitoring such that it can be reported on at any time.

To assist the compliance data controller Maintain accurate records and ensure IT systems are updated

Maintain accurate records and ensure that IT systems are updated

Attend meetings to provide administrative support taking accurate minutes/action logs and ensuring timely distribution.

Provide administrative support to the wider Property Services team if required.

Finance and Budgets

Raise work orders and Purchase orders as required.

Check invoices for accuracy within the financial management systems. Raising issues with the compliance officers as and when required.

Carrying out data clensing on the work ordering system. Reviewing open orders, confirming completion and closing orders as required.

Customer Service

Corporate - Deliver excellent service to customers in line with published service standards

Equality & Diversity - Actively promote the Councils Equality and Diversity policy in all aspects of your duties.

Safeguarding - Adhere to effective safeguarding practice for vulnerable adults and children in accordance with the Councils policies, guidance and protocol.

Dignity and Respect - Treat all colleagues with dignity and respect whilst at work so that they are able to, and encouraged to meet their full potential y working in a non-threatening environment free of harassment and/or bullying.

Data Protection (GDPR) - Ensure that the principle of confidentially and the requirements of the Data Protection Act (and future GDPR requirements) are fully applied to the work of your service area.

Information Sharing - Work in line with the relevant protocols and service level agreements to enable the effective sharing of information between agencies.

Training and Development

Identify and undertake training and development opportunities as required to ensure the appropriate skills available not only to meet the business needs, but also enable personal development.

Team Work and Communication

Work as team with fellow Compliance Team to ensure resilence and continuity of the compliance work streams

Work in partnership with contractors, colleagues (from Property Services and the wider Housing and Corporate services) to take holistic approach to service delivery.

Liaise with residents undergoing works in their homes to provide information, dealing with their needs sensitively, explaining technical plans or specifications to a non-technical audience.

Service Development and Improvement

Contribute to service development plan and provide innovative solutions to improve services

Investigate new initiatives for compliance management, products and systems, sharing ideas with the Compliance Manager.

Carry out initial response to residents complaints or issues, confirming receipt and escalating as required or referring customers to the online complaints process.

Business Continuity

Play a pivotal role in business continuity planning and should the need arise assist in ensuring business recovery of key service provision in a 24 hour window.

Health and Safety

Comply with all H&S legislation for your area, ensuring risks are identified, managed and monitored where required.