Service Improvement Lead
3 weeks ago
Working closely with our Training and Support Manager to communicate changes to our customers and stakeholders. In this role, you are accountable for: Taking a lead role in prioritising work and working alongside the Senior Service Delivery Manager and Digital Delivery Manager to deliver continuous improvement in the NHS Jobs Service. Working with customers, digital delivery teams and internal departments to ensure the service meets user needs. Leading within the service on user acceptance testing, ensuring robust processes are in place and changes are tested internally and externally with our customers, including bug fixes, improvements and new system functionality.
Supporting our contact centre colleagues by actively monitoring and triaging customer referrals or queries for responses and resolutions, within agreed service level agreements. Delivering service improvement objectives by performance management of direct reports and internal and external suppliers. Demonstrating clear leadership and management skills and the ability to influence and persuade others. Supporting, delegating for and reporting into the Senior Service Delivery Manager, Service Delivery Manager, Training and Support Manager, Product Owner as appropriate.
Supporting the service delivery managers to understand the impact policy changes in the wider NHS will have on the NHS Jobs service. Line management of direct reports and ensuring their ongoing wellbeing and training needs are met. Setting clear objectives and carrying out regular ORO reviews, besides developing and coaching to assist in delivery of business and personal objectives. Authorising leave and travel expenses claims.
Living the values and behaviours that respect individuals dignity. Treating everyone fairly and valuing and respecting diversity. Demonstrating that such standards are practiced in dealings with all stakeholders of the NHS Jobs service. Being accountable for your own Personal Development needs to be equipped to meet future management and organisational needs.
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Senior planning lead
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Newcastle upon Tyne, United Kingdom Lead Candidate Full timeWherever you operate across the global drug development and manufacturing supply chain, we exist for you. We have walked in your shoes, know the industry and the frustrations never ending talent needs bring to your world. That’s where we help. Specialties Life Sciences, Pharmaceuticals, Biotechnology, Talent acquisition, Skills, Bio Tech Outsourcing,...
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HR Business Improvement Adviser
1 week ago
Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full timeDo you have experience of process change and looking for a challenging and varied role where you can really have an impact on the business? Do you want a dynamic role that will offer you a different challenge every day? If so, then this could be the role for you. To enable us to deliver our objectives, we have an exciting and challenging opportunity in...
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Education Quality Improvement Manager
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Continuous Improvement Manager
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Service Management Lead
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Court Probation Service Officer
4 weeks ago
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D2 Head of User Centred Design
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Team Lead
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Business Intelligence Lead
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B2/heo Digital
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Clinical Lead
4 weeks ago
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Director of Service Transformation
4 weeks ago
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Service Management Lead Finance Shared Services
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Grs System Lead Officer
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Head of Governance Services
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Continuous Quality Improvement Lead
7 days ago
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Site Service/facilities Lead
4 weeks ago
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Mobile Catering Supervisor, North East
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Head of Workforce Recruitment Services
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Valuation Service Owner
1 week ago
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