Valuation Service Owner

3 weeks ago


Newcastle upon Tyne, United Kingdom HM Revenue and Customs Full time

**Details**:
**Reference number**:

- 353311**Salary**:

- £75,000- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- SCS Pay Band 1**Contract type**:

- Permanent**Business area**:

- HMRC - CDIO - Other**Type of role**:

- Digital
- Senior leadership**Working pattern**:

- Flexible working, Full-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Bristol, Edinburgh, Manchester, Newcastle-upon-TyneAbout the job

**Job summary**:
CDIO are delivering a major operating model transformation - one that seeks to pivot their operation to focus more on services, delivering value and consistency in customer experience. Chief Digital Product Office will play a key role in delivering this change, with Service aligned teams collaborating across CDIO and the business to define the future technical roadmap and transformation plan. The CDPO leadership will ensure services are transitioned in a strategic and managed way, moving us in a systematic way to an efficient Product Organisation. CDPO will have 3 groups - Business Digital Value Stream Service Owners looking at services end to end. Driving maturity, running, and improving their services and identifying opportunities for efficiencies to consolidate the technical landscape. The second is the Cross-Cutting Digital Product group, who will run and improve cross cutting IT capabilities, as well as own these opportunities for consolidation. These capabilities will increasingly underpin the Business Value Stream Services and will deliver the efficiencies and consistency in customer experience. The third group will oversee and assure the delivery of Product operations, as well as Policy Driven and Transformation Change. This group will mature the function across Practices, ensure compliance with all corporate governance and drive the future operating model change for CDPO.

At HMRC, we’re committed to creating a workplace that you can be proud of. Our diverse and inclusive culture helps prioritise your potential, offering a range of benefits including flexible hybrid working, special leave privileges, an excellent pension scheme and opportunities for development. With us, your career is in your hands - come and discover a place where you truly belong.

**Job description**:
**The SCS1 Service Owner owns the strategic roadmap and delivery of the end-to-end lifecycle of a Portfolio of IT Services. They influence and set the IT Service strategy with the Business. They are responsible for effective IT Service functional and non-functional performance. They are a key member of CDPO leadership and will lead a team of Service Owners to define their Technology Service strategy and roadmaps, embed continuous improvement, drive consistency in approach and harness shared capabilities.**

Key Responsibilities:

- Interpret and influence business strategy, translate and influence business needs to drive change and innovation that transforms the business.
- Influence and collaborate with the business at Director General Senior Management level, Service Owners in their teams and across government when appropriate to drive change and ensure the Portfolio is being managed and developed in line with this roadmap.
- Own the strategic roadmap of the end-to-end lifecycle of a portfolio of IT products and capabilities that underpin business services, be responsible for ensuring the maintenance of the live service occurs and their continuous improvement; based on the architectural frameworks from Chief Technology & Design Office, the wider business strategy, and the future Target Operating Model.
- Lead and mobilise groups of Service Owners/Product Managers in the delivery of their end-to-end lifecycles, roadmaps, and budgets across a collection of IT Products and Services. Define and implement growth strategies that support new ways of working, aligning, and driving consistency across Products and Platforms.
- Own the delivery, optimisation, and strategic performance of the end-to-end lifecycle of a Portfolio of IT Services to the customer, including balancing competing priorities, ensuring design and delivery is customer led, delivering measurable business value and making the best choices for HMRC in line with business objectives.
- Forge relationships and collaborate with other government departments, industry experts, wider ITILv4, IT4IT, COBIT and other practice owners to share knowledge and drive continuous improvements in working practices
- Drive strategic supplier relationships providing a senior interface to support partnership working, driving innovation and additional value from contracts whilst managing ongoing service and delivery performance, promoting mutually beneficial partner relationships - forging strategic relationships and resolving contractual disputes.
- Set clear objectives and stretching targets for direct reports and agreeing and creating career development pla



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