Service Owner

1 week ago

Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full time

Are you a strategic leader with a passion for delivering exceptional user-centred services? Do you thrive on driving continuous improvement and achieving outcomes for users, stakeholders, and business? If so, we have an exciting opportunity for you

We are seeking a dynamic and results-oriented Service Owner to join our team. You will be accountable for meeting the needs of our users and stakeholders through the quality and performance of our services, with the opportunity to manage the end-to-end user journey, incorporating both online and offline products as part of our overall service design.

As a Service Owner, you will work within our Operational Senior Management Teams, operating services at scale and connecting multidisciplinary business functions that contribute to the service design, collaborating with internal and external stakeholders to set strategy and objectives aligned with user needs and business goals. Your expertise in financial ownership will ensure value delivery in service development and delivery.

What we offer?
- 27 days leave (increasing with length of service) plus 8 bank holidays
- Flexible working (we are happy to discuss options such as compressed hours)
- Hybrid working model (we are currently working largely remotely)
- Continuous career and learning development
- Active wellbeing and inclusion networks
- 20.6% employer pension contribution
- NHS Car lease scheme
- Access to a wide range of benefits and high street discounts

Main duties of the role
- Agile Working: You have an awareness of agile working practices and can collaborate with agile delivery teams. Your innovative mindset enables you to achieve the right outcomes and advocate for agile approaches.
- Financial Ownership: You can develop business cases, identify financial costs, and deliver value throughout the service life cycle.
- Life-cycle Perspective: Your experience in multiple parts of the service life cycle allows you to determine objectives, deliverables, and engage with stakeholders effectively.
- Operational Management: You champion operational management, act as an escalation point for major operational issues, and collaborate with service delivery teams.
- Problem Ownership: You anticipate and articulate problems, build problem-solving capabilities, and utilize professional experts to solve them.
- Strategic Ownership: You can develop long-term visions and objectives aligned with service and business goals.
- User Focus: You have experience meeting user needs across various channels and bring expertise in understanding changing user needs.
- Stakeholder Management: You build positive relationships, manage expectations, and engage with senior stakeholders to promote and champion the service.

At the NHS Business Services Authority (NHSBSA) we deliver a range of essential national services to NHS organisations and contractors, patients and the public.

You may already be using some of our services. Do you have a prescription pre-payment certificate? Perhaps you found this vacancy through NHS Jobs? We’re behind these, and much more.

Being one of the UK’s Best Big Companies to work for, our values are to be Collaborative, Adventurous, Reliable and Energetic. We CARE about what we do and support each other in achieving our objectives.

Our people are the heart of our organisation. We strive to ensure they feel trusted, valued and empowered. We’re passionate about nurturing and developing people. When you join us, we want you to grow, and we offer many opportunities for you to do that.

We are the NHS delivering for the NHS.

**Job purpose**:
The post holder will be accountable for meeting the needs of users and stakeholders through the quality and performance of their service. They will be responsible for managing the end-to-end user journey, which may include both online and offline products as part of the overall service design. They will be passionate about the delivery of user centred services and the continuous improvements that provide outcomes for users, stakeholders and business.

The post holder will work within Operational Senior Management Teams, operating services at scale and providing the connection between multidisciplinary business functions that contribute to the overall service design. They will be required to identify and manage relationships with both internal and external stakeholders. The post holder is expected to work with internal and external stakeholders to set strategy and objectives in line with user needs and business goals. They will be responsible for understanding and managing budget for ongoing service delivery and access to change resources based on decisions about service priorities. They will gather and communicate the benefits, outcomes, and performance of their service.

In this role, you are accountable for
1. Giving direction through strategic management and setting of objectives, providing strong, decisive, and visible leadership.
2. Development and communic

  • Product Owner

    4 days ago

    Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full time

    Do you have experience of leading the design, build and delivery of complex products and services? Are you passionate about being able to make a difference? If so then the NHS Business Services Authority (NHSBSA) have the opportunity for you! We are looking for Product Owners to join our expanding team. It's the chance to take a fantastic step in your career...

  • Workforce Product Owner

    4 days ago

    Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full time

    Are you passionate about making a positive impact on people's lives through innovative digital solutions? Are you looking for a challenge where you can lead and drive the development of user-centered products and services? If so, we have an exciting opportunity for you! We are committed to providing inclusive and accessible services that improve lives,...

  • Van Owner Delivery Driver

    7 days ago

    Newcastle upon Tyne, United Kingdom FLV LIMITED Full time

    **FLV LIMITED is looking to add new Van Owners Delivery Driver Couriers Self-employed, to our ever expanding team working out of the DHL NEWCASTLE depot, NE11 0JY.** **FLV LIMITED is one of the top performing companies based at the Newcastle Depot and are currently undergoing a phase of growth and expansion. We have a diverse team of drivers from all walks...

  • Senior Service Designer

    3 days ago

    Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full time

    A significant digitisation programme is underway, in line with the Government Digital Strategy and the NHSBSA's strategy, putting the user at the heart of everything we deliver. **We're recruiting for a Senior Service Designer who has a passion for design and a proven track record of success. **You will join our exciting and supportive user centred design...

  • Administration Assistant

    4 days ago

    Newcastle upon Tyne, United Kingdom One Way or Another Ltd Full time

    We are looking for an Administrator for our Clients Parking Services Dept. The role incudes: - Process Penalty Charge Notices in line with Civil Parking Enforcement procedures including detailed written and verbal responses to enquiries and formal appeals. - Pursue vehicle owners regarding unpaid Penalty Charge Notices in accordance with authorised...

  • Manager, Pension Services

    3 weeks ago

    Newcastle upon Tyne, United Kingdom Evelyn Partners Group Full time

    Evelyn Partners is the UK’s leading integrated wealth management and professional services group,with over 186 years of experience in helping generations of people and businesses to thrive. We offer an extensive range of financial and professional services to individuals, family trusts, professional intermediaries, charities and businesses. Join us on...

  • Manager, Pension Services

    3 weeks ago

    Newcastle upon Tyne, United Kingdom Evelyn Partners Full time

    Evelyn Partners is the UK’s leading integrated wealth management and professional services group, with over 186 years of experience in helping generations of people and businesses to thrive. We offer an extensive range of financial and professional services to individuals, family trusts, professional intermediaries, charities and businesses. Join us on...

  • Apprentice HVAC Service Engineer

    Found in: Talent UK C2 - 3 days ago

    Newcastle upon Tyne, United Kingdom Johnson Controls Full time

    Apprentice HVAC Service Engineer Who we are: Johnson controls – A global Market Leading Engineering & Integrated Solutions company. They are the leader in the Fire & Security sector with their cutting edge technology. Johnson Controls are the global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of...

  • Project Manager in Programme Delivery and Change

    Found in: Talent UK C2 - 7 days ago

    Newcastle upon Tyne, United Kingdom Northumbria University Full time

    ABOUT THE ROLE   As a Project Manager in the Programme Delivery and Change Team as part of Digital Technology and Transformation (DTT), you will work collaboratively with service and technical stakeholders across the University, as well as external vendors and service providers. You will take responsibility for leading and managing the delivery of Change...

  • Project Surveyor

    3 weeks ago

    Newcastle upon Tyne, United Kingdom Eddisons Full time

    Established in 1844 and operating from over twenty offices throughout the UK, our people deliver expert advice and a comprehensive range of professional services to property owners and occupiers, businesses, and financial institutions. Offering building maintenance advice • Undertaking building condition surveys • Contract administration including...

  • Management Accountant

    Found in: beBee S GB - 2 weeks ago

    Newcastle Upon Tyne, United Kingdom Parkdean Resorts Full time

    Job Purpose: Assist the Senior Finance Manager with the production of the holiday home sales stock balance sheet reconciliation, in order to identify variances and rectify efficiently, provide key financial information and insight to the leadership team of the business whilst maintaining a robust controls environment. Job Description: Preparation of the...

  • Business Development Manager

    11 hours ago

    Newcastle Upon Tyne, United Kingdom The Portfolio Group Full time

    **Business Development Manager -Field Based /** **Company Car or Car Allowance /Highly rewarding (Bonus & Commissions) Package** Portfolio are proud to be exclusively representing our award-wining, multinational HR & Employment Law services client in their search for a Business Development Manager. Our clients' services go beyond Employment Law and HR -...

  • Senior Interaction Designer

    4 days ago

    Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full time

    Do you have significant experience in interaction design, a proven track record of success and a desire to make a difference? If so, then the NHS Business Services Authority (NHSBSA) have an exciting opportunity for you. **We're recruiting for a Senior Interaction Designer to join our growing and supportive user-centred design community to work...

  • Management Accountant

    Found in: beBee jobs GB - 2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Parkdean Resorts Full time

    Job Purpose: Assist the Senior Finance Manager with the production of the holiday home sales stock balance sheet reconciliation, in order to identify variances and rectify efficiently, provide key financial information and insight to the leadership team of the business whilst maintaining a robust controls environment. Job Description: Preparation of the...

  • Management Accountant

    Found in: beBee jobs GB - 1 week ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Parkdean Resorts Full time

    Job Purpose: Reporting to the Senior Finance Manager assist with the accounting for income streams, focusing on Holiday Home Sales, Holiday Home Sales Stock & Owner Income in order to provide key financial information and insight to the leadership team of the business whilst maintaining a robust controls environment. Job Description: Assist with the...

  • Management Accountant

    3 weeks ago

    Newcastle upon Tyne, United Kingdom Parkdean Resorts Full time

    Job Purpose: Assist the Senior Finance Manager with the production of the holiday home sales stock balance sheet reconciliation, in order to identify variances and rectify efficiently, provide key financial information and insight to the leadership team of the business whilst maintaining a robust controls environment. Job Description: Preparation of...

  • Management Accountant

    Found in: beBee S GB - 1 week ago

    Newcastle Upon Tyne, United Kingdom Parkdean Resorts Full time

    Job Purpose: Reporting to the Senior Finance Manager assist with the accounting for income streams, focusing on Holiday Home Sales, Holiday Home Sales Stock & Owner Income in order to provide key financial information and insight to the leadership team of the business whilst maintaining a robust controls environment. Job Description: Assist with the...

  • Management Accountant

    Found in: beBee S GB - 3 weeks ago

    Newcastle Upon Tyne, United Kingdom Parkdean Resorts Full time

    Job Purpose: Reporting to the Senior Finance Manager assist with the accounting for income streams, focusing on Holiday Home Sales, Holiday Home Sales Stock & Owner Income in order to provide key financial information and insight to the leadership team of the business whilst maintaining a robust controls environment. Job Description: Assist with the...

  • Management Accountant

    Found in: beBee jobs GB - 2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Parkdean Resorts Full time

    Job Purpose: Reporting to the Senior Finance Manager assist with the accounting for income streams, focusing on Holiday Home Sales, Holiday Home Sales Stock & Owner Income in order to provide key financial information and insight to the leadership team of the business whilst maintaining a robust controls environment. Job Description: Assist with the...

  • Senior Finance Manager

    6 days ago

    Newcastle upon Tyne, United Kingdom Net-Worth NTWRK Full time

    Finance Manager If you are a results-driven finance professional with a passion for driving business success? This owner-managed business provides tailored financial solutions for vehicle procurement and operates under FCA regulations. With a longstanding presence, this business's core focus is delivering exceptional customer service, taking pride in...