Patient Co-ordinator
1 day ago
**Patient Co-ordinator / Concierge**
Do you want to be part of a revolution in cosmetic dentistry?
We are Smmmile, a rapidly growing group of dental stores, dedicated to delivering happiness to our patients with Invisalign teeth straightening treatment. We are Apex Diamond Invisalign providers and have created over 5,000 stunning smiles.
Our luxury, boutique practices are state-of-the-art; we invest in the latest technology to deliver the best possible journey for patients and staff. We pride ourselves on providing the ultimate patient experience: delivering the best aligners, at the best price, with the best service.
We have a great opportunity to seek a talented individual that will enhance our patient service to ensure the perfect patient journey.
**The Role**
This role is pivotal to our overall patient experience and you will either have experience in operating Dengrow, or, be willing to train in this field, or, have had similar CRM operating experience. You will be the first point of contact with our prospective and existing patients. It is therefore essential that you have a very friendly, professional, and persuasive manner and can be a credible ambassador for our brand. You will make proactive sales calls to our prospective patients that have made an enquiry with us. You will need to understand their teeth straightening needs quickly and you will be confident to discuss treatment options available to them. You will need to show your passion for our products and services to help fulfil your goal of booking the prospective patient for consultation with our clinical team.
The role requires a great deal of focus and commitment. You will be able to balance your ethical sales experience with empathy and understanding the patient's needs. You will be part of our sales function, be proactive and have exemplary organisational skills.
**Key Elements of the Job**
Make outgoing calls to leads, explaining our products and services and booking them in for consultation. You will need to get under the skin of their needs, and share that with the rest of the team to support successful treatment conversion.
Understand whether there is a wider opportunity behind the initial patient enquiry and how this can be followed up.
Accurately and efficiently enter patient information into Dengrow giving full transparency of any conversations and/or actions required.
Maintain a list of potential leads on Dengrow and follow up with those patients accordingly.
Build excellent relationships with each of our Smmmile Stores to coordinate and direct the patient’s consultation to the store.
Deliver consistent results in line with key expectations.
**Preferred Qualifications and Skills**
Proven experience in a sales/customer service role.
Proven track record of successfully meeting sales targets, preferably over the telephone.
Excellent communication and presentation skills.
Proficient in spoken and written English.
Skilled in negotiation.
Persistent and results-oriented.
Patient and able to handle customer rejection.
Self-motivated and well organised.
Work well in a team, and individually.
Approachable, outgoing and diplomatic.
Demonstrate accuracy with an outstanding attention-to-detail.
Comfortable working as part of a team or alone and under pressure, and able to form and maintain relationships at all levels.
**Job Types**: Full-time, Permanent
Based at our Leeds Headquarters
37.5 hours across Monday to Friday including one late night - Saturday rota (one in the month)
**Salary**: £22,000.00-£25,000.00 per year
Supplemental Pay:
- Bonus scheme
-
Assistant Patient Services Co-ordinator
9 months ago
Leeds, United Kingdom Leeds Teaching Hospitals NHS Trust Full timeAn exciting opportunity has arisen for an Assistant Patient Services Co-ordinator to manage the administration and clerical team in Respiratory Medicine. You will be joining a friendly, supportive Administration team that will be working closely with Doctors and Nurses who are responsible for the care of all adult respiratory patients in Leeds. The...
-
Patient Services Co-ordinator
5 days ago
Leeds, United Kingdom Leeds Teaching Hospitals NHS Trust Full timeAn exciting opportunity has arisen for a Patient Services Co-ordinator to manage the administration and clerical team within Respiratory Medicine. Our services are currently located across all sites which include Wharfedale General Hospital, Seacroft Hospital, LGI and St Jamess University Hospital. Applicants will be required to demonstrate effective...
-
Dental Receptionist/patient Care Co-ordinator
7 months ago
Leeds, United Kingdom Vitruvian Dental Studio Full timeHi! **What we are looking for** We are looking to recruit an additional front of house receptionist/patient care co-ordinator for Monday, Tuesday, Thursday, Friday 8:45am - 6:00pm and Wednesdays 8:45am - 2:00pm. We do have availability for Saturday shifts also. Dental experience is not essential, we are happy to provide training. We are looking for...
-
Dental Receptionist/patient Care Co-ordinator
6 months ago
Leeds, United Kingdom Vitruvian Dental Studio Full timeHi! **What we are looking for** We are looking to recruit an additional front of house receptionist/patient care co-ordinator for Mondays, Tuesdays, Wednesdays, Friday 8:45am - 6:00pm and every other Saturday 8:45am - 2:00pm. Dental experience is not essential, we are happy to provide training. We are looking for someone who is enthusiastic, organised and...
-
Leeds, United Kingdom Vitruvian Dental Studio Full timeHi! **What we are looking for** We are looking to recruit an additional front of house receptionist/patient care co-ordinator for Monday, Tuesday, Thursday, Friday 8:45am - 6:00pm and Wednesdays 8:45am - 2:00pm. We do have availability for Saturday shifts also. Dental experience is not essential, we are happy to provide training. We are looking for...
-
Dental Receptionist/patient Care Co-ordinator
7 months ago
Leeds, United Kingdom Vitruvian Dental Studio Full timeHi! **What we are looking for** We are looking to recruit an additional front of house receptionist/patient care co-ordinator for Thursday, Friday 8:45am - 6:00pm and Saturdays 8:45am - 2:00pm. Dental experience is not essential, we are happy to provide training. We are looking for someone who is enthusiastic, organised and with a background in high end...
-
Dental Receptionist/patient Care Co-ordinator
7 months ago
Leeds, United Kingdom Vitruvian Dental Studio Full timeHi! **What we are looking for** We are looking to recruit an additional front of house receptionist/patient care co-ordinator for Monday, Tuesday, Wednesdays, Friday 8:45am - 6:00pm and altertaive Saturdays 8:45am - 2:00pm. Dental experience is not essential, we are happy to provide training. We are looking for someone who is enthusiastic, organised and...
-
Chaperone/patient Co-ordinator 'bank'
7 months ago
Leeds, United Kingdom Transform Healthcare Holdings Limited Full timeHere at Transform Healthcare Holdings we help people to enhance their wellbeing and quality of life. Transform is a trusted and recognised healthcare brand at the forefront of outstanding care and continuous innovation, with an unwavering commitment to clinical, regulatory and ethical standards. We’re seeking an individual to join the team as...
-
Support Service Team Co-ordinator
6 days ago
Leeds, United Kingdom Leeds and York Partnership NHS Foundation Trust Full timeAn exciting opportunity has become available for two full timeSupport Service Team Co-ordinators to lead the following Administration Teams: 1 x Support Service Team Co-ordinator to be based within the East Working Age Adult Community Mental Health Team (CMHT) at St Marys House, Chapeltown 1x Support Service Team Co-ordinator to be based within OPS Mount...
-
Materials Co-ordinator
7 months ago
Leeds, United Kingdom Nuffield Health Full timeHEAD OFFICE Materials Co-ordinator **Materials Co-ordinator** **Nuffield Health Leeds Hospital | Procurement | Permanent Contract | Full Time** **From £24,000 per annum** **37.5 hours per week** At Nuffield Health the UKs largest healthcare charity, everything we give our patients, members and customers would not be possible without you. Whether it’s...
-
Dental Receptionist/patient Care Co-ordinator
6 months ago
Leeds, United Kingdom Vitruvian Dental Studio Full timeHi! **What we are looking for** We are looking to recruit an additional front of house receptionist/patient care co-ordinator for full time flexible hours, with one day off during the week to meet the needs of the studio. Our opening hours are 8:45am - 6:00pm. Additional Saturday shifts to be discussed 8:45am - 2:00pm. Dental experience is not essential,...
-
Admissions Co-ordinator
9 months ago
Leeds, United Kingdom Leeds Teaching Hospitals Full timeThe admissions co-ordinator is expected to provide an efficient, effective and accurate administration and service in line with the policy statements provided in the Trusts Patient Access policies, to support the delivery of high standard and cost effective treatment for patients.
-
Discharge Co-ordinator
9 months ago
Leeds, United Kingdom Leeds Teaching Hospitals NHS Trust Full timeWorking within clinical areas the post holder will facilitate a safe patient discharge providing a high quality service in line with Trust standards. They will be able to communicate sensitivity and effectively with a wide range of people including patients, families, colleagues and agencies external to the Trust to help discharge patients. The Discharge...
-
Assistant Patient Services Co-ordinator
7 months ago
Leeds, United Kingdom Leeds Teaching Hospitals Full timeThe Assistant Patient Services Co-ordinator will provide a high quality service in line with Trust standards and be able to communicate sensitivity and effectively with a wide range of people including medical staff, patients and colleagues. Support the Assistant Business Manager in delivering the services for the speciality. 3 JOB DIMENSIONS The Assistant...
-
Assistant Patient Services Co-ordinator
6 months ago
Leeds, United Kingdom Leeds Teaching Hospitals Full timeJOB PURPOSE/SUMMARY The Assistant PSC will provide a high-quality service in line with Trust standards and be able to communicate sensitivity and effectively with a wide range of people including medical staff, patients and colleagues. Support the Patient Services Co-ordinator and the Business Manager in delivering the services for the speciality. The...
-
Patient Feedback Co-ordinator
7 months ago
Leeds, United Kingdom Leeds Teaching Hospitals Full timeJOB PURPOSE/SUMMARY To provide a comprehensive patient feedback service to support the delivery of high quality care to patients through supporting consultant revalidation. Consultant revalidation is a process by which individual consultants are revalidated by the General Medical Council (GMC) to maintain their registration. This role has grown and plays a...
-
Administrative Co-ordinator
7 months ago
Leeds, United Kingdom Leeds Teaching Hospitals Full timeTo provide a comprehensive administrative/secretarial service for the Radium 223 service and clinical nurse specialist teams for advanced urology oncology and GI chemoradiotherapy. The postholder will be able to work flexibly and be able to adapt to the changing demands within the teams. The post holder must be able to communicate sensitively and effectively...
-
Clinic Co-ordinator
5 days ago
Leeds, United Kingdom Transform Hospital Group Limited Full timeIf you think you already know us, perhaps it’s time to think again. This is the most exciting time for Transform Hospital Group since we were founded almost 50 years ago. An innovative leader in healthcare and wellbeing, no longer are we simply a cosmetic surgery, weight loss and medical aesthetics provider - we continue to expand our service offering,...
-
Patient Services Co-ordinator
8 months ago
Leeds, United Kingdom Leeds Teaching Hospitals Full timeTo ensure the provision of an efficient and effective administration service to support the delivery of clinical services to patients. The post holder will provide managerial support to administrative and clerical staff on relevant sites within the Trust. They will be responsible for the day to day operational management of patient administration and access...
-
Administrative Co-ordinator
7 months ago
Leeds, United Kingdom Leeds Teaching Hospitals Full timeJOB DESCRIPTION & PERSON SPECIFICATION 1. JOB DETAILS Job Title: Admin Co-ordinator Reports to: Business Manager Accountable to: Service Manager Band: Band 3 CSU Directorate: Theatres & Anaesthetics Location : Anaesthetic Admin Office; LGI & SJ AFC Job No: 75 2.JOB PURPOSE To undertake administrative duties including the accurate and timely duties of daily...