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Customer Development Advisor Hybrid

4 months ago

Huddersfield, United Kingdom Gibbs and Dandy Full time

**The Role**

**_Gibbs & Dandy - Customer Development Advisor Hybrid role_**

**_Based: Flexible between home and the office. This role will be supporting branches in our North region, so your local office will be Gibbs & Dandy Huddersfield._**

**_Salary: £21,000 - 24,000 - depending on experience_**

**_Hours: up to 35 hours (full time), however we are very open to flexibility/part time hours (Salary will be pro rata based on confirmed hours)_**

Hello and thank you for your interest in our role

As a Customer Development Advisor, you'll be the face (or more accurately, the voice) of our business, often the first contact a new customer has with us. You'll spend most of your day chatting to our customers, new and existing, to build relationships,offer support and understand their needs.

Working alongside our branches and central teams, you'll also have the opportunity to proactively get in touch with our customer base to make them aware of ongoing campaigns, update information and support with any issues to make sure our customers get thebest service every time

Working for Gibbs & Dandy, no two days are the same. You will have the opportunity to support and advise customers on our extensive building products and service range - no matter how big or small their project is You will take pride in being an importantpart of the Gibbs & Dandy mission to be 'The Most Trusted Merchant in Town'

We've been in the industry for over 175 years so we can proudly say we know a thing or two about providing our customers with the tools and materials they need to complete their building projects. The Gibbs & Dandy team are a family, we value, respect andoccasionally have the odd joke at the expense of each other - but what family doesn't? All this makes us who we are - a close knit team on a mission. But we couldn't give our customers a service they can trust without our people, and this is where you stepin.

You'll join the Gibbs & Dandy Customer Development Team, part of our Colleague & Customer Experience Department. It's an exciting time for this friendly team of 4, who work hard to support our customers every day. The team have an office in Luton, howeveras they support our entire branch network, there is flexibility in our day to day location.

**Requirements**:
**So, what are we looking for?**
- Experience of working in a proactive internal sales role
- A passion for customers, sales and business development
- Experience of cross selling, up-selling and telephone-based account management
- Good communication skills, both verbal and written, with an excellent telephone manner and the ability to listen and interact confidently with customers
- Customer focussed approach, with an understanding and aptitude for being proactive rather than reactive

**Additional Requirements**

**What will we offer you?**

As part of Saint-Gobain Group, here at Gibbs & Dandy we offer:

- A competitive salary
- A discretionary bonus scheme
- Opportunities for career progression and development
- 31 days' holiday (including bank holidays), plus the option to buy or sell additional days
- A defined contribution pension scheme
- Great discounts across high street chains, online stores and holiday agents
- Saint-Gobain Life Assurance Scheme
- Access to a leading health and wellbeing portal

Thank you,

Tamara Gadsden

Customer Development Team Supervisor

**About Us