Customer Experience Co-ordinator

4 weeks ago


Gateshead, United Kingdom Search Consultancy Full time

Cusomer Experience Co-ordinator - Newcastle - Competitive Salary Package

The role of the Customer Experience Co-ordinator is to ensure the customers are happy and supported whilst improvements are being made to their homes - ensuring they feel comfortable whilst works are being carried out.
- Coordinate all activities that relate to the customers journey, from introduction through to the completion of works.
- Undertake visits to customers in their homes to monitor works and quickly address any customer concerns or issues raised to avoid escalation.
- Support the site manager in all activities affecting the customer experience.
- Investigate and resolve complaints within agreed timescales.
- Resolve problems of access or other social issues.
- Identify community initiatives to fulfil social value commitments.
- Asset in developing continuous improvement opportunities links to all activities affecting the customer journey.

if you are interested in a confidential chat then please contact Kerryann directly.



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