Customer Service Specialist Apprenticeship

3 weeks ago

Rocester, United Kingdom JCB Full time

**Working together. Building your future.**:
As a member of our customer service team you’ll train whilst gaining skills and experience as you work towards a career in providing first class customer service with one of the world’s biggest manufacturers of construction and agriculture.

Complete our 18 month programme and you’ll not only be a professionally qualified customer service specialist, you’ll be at the beginning of a career path that leads to more senior roles within customer service.

**What is a Customer Service Apprenticeship like?**

Whether you are joining us as a school leaver or someone looking for a career change, you will soon be working as part of Global Uptime Teams delivering the Industry’s Finest Customer Experience through the JCB Dealer Network. Our experienced team are responsible providing Technical and Parts support on JCB products across the globe. This role is key to the ongoing success of our company. You will be involved in all aspects of the Customer Service processes and have the opportunity to gain knowledge and understanding of every element it takes to deliver our excellent customer experience.

Stretching the typical role of a customer service provider, you will be working as part of a small team responsible for successfully delivering problem solutions within a large corporate environment. You will also focus on internal projects that drive improvements on efficiency and productivity, all while working towards the customer service specialist Level 3 apprenticeship qualification. You will have the opportunity to work directly with our global dealer network to ensure parts support is available for all technical and logístical concerns.

The position will offer exposure to many areas of the business as you will be a key link in ensuring that parts supply, warehousing and distribution performance exceeds customer expectations by engaging with our Purchasing, Inventory and Operations teams as well as our 3rd Party Logistics Providers.

**What will I get out of a Customer Service Apprenticeship?**

You’ll train with a company that is known—and operates—globally. So, not only will you achieve a Level 3 Customer Service Apprenticeship qualification—you’ll have the confidence that comes from meeting world-class standards every day.

Throughout the programme, you’ll have the support of our industry experts who will guide your learning and help you get the most out of your on-the-job training. You’ll also have time for studying so you can learn about the more technical aspects of your role and develop transferable skills that will aid your career progression.

You’ll also get a range of benefits including:

- Outstanding, structured training and development
- Attractive full-time salary—not a trainee rate
- 33 days’ annual holiday (increasing with service)
- Discounted healthcare
- Access to sports facilities and our healthy living centre
- Competitive pension scheme
- Support toward professional accreditations

**How do I qualify for a JCB Apprenticeship?**

You’ll need four GCSEs in Maths and English at C/4 or above (or equivalent).

We’re looking for highly motivated people who will make the most of all the experiences they’ll have here. Well presented, with a positive attitude and a real curiosity about how we do what we do—that’s how you’ll secure yourself an amazing future here.

  • Mini Excavator Product Specialist

    4 weeks ago

    Rocester, United Kingdom JCB Full time

    **An opportunity to join our team has arrived.**: In support of our ambitious growth plans an exciting opportunity has arisen for a Product Specialist to join the mini excavator product team. Reporting to the Product Manager, the role is to represent voice of the customer within the JCB business ensuring alignment across relevant business functions to...

  • Product Specialist

    4 weeks ago

    Rocester, United Kingdom JCB Full time

    **An opportunity to join our team ha arrived.**: We’re proud of our achievements and recognise that future growth and success is shaped by the ambition of our team. If you’re looking for a career with a business where people really count, look no further than JCB. *** **Overview of the role**: *** **Your responsibilities as a Product Specialist**: -...

  • Marketing Communications Specialist

    2 weeks ago

    Rocester, United Kingdom JCB Full time

    JCB is a truly world class, family-owned business. We are proud of our achievements and recognise that future growth and success is shaped by the ambition of the JCB team. If you are looking for a career with a business where people really count, look no further. Overview: JCB got where it is today because of teamwork, which is reflected in our unique take...

  • Heavy Excavator Product Specialist

    4 weeks ago

    Rocester, United Kingdom JCB Full time

    **An opportunity to join our team has arrived.**: JCB is a truly world class, family owned business. We are proud of our achievements and recognise that future growth and success is shaped by the ambition of the JCB team. If you are looking for a career with a business where people really count, look no further than JCB. **Overview of the role**: A unique...

  • Apprentice Engineer

    3 weeks ago

    Rocester, United Kingdom Allied Milling and Baking Full time

    Allied Bakeries make the top bread brands Kingsmill, Allinson’s and Sunblest. Across our bakeries we make white, wholemeal and seeded market-leading loaves, as well as Kingsmill 50/50, the nation’s favourite Healthier White, delicious pancakes, crumpets, hot cross buns and more. We take massive pride in our brands and all that we do, including...

  • Premier Broker

    4 weeks ago

    Rocester, United Kingdom JCB Insurance Services Full time

    JCB is a truly world class, family owned business. We are proud of our achievements and recognise that future growth and success is shaped by the ambition of the JCB team. If you are looking for a career with a business where people really count, look no further than JCB.Owned by JCB Excavators, JCB Insurance is a Top 100 independent General Insurance Broker...

  • Marketing Manager

    3 weeks ago

    Rocester, United Kingdom JCB Full time

    JCB is a truly world class, family owned business. We are proud of our achievements and recognise that future growth and success is shaped by the ambition of the JCB team. If you are looking for a career with a business where people really count, look no further. Overview: JCB got where it is today because of teamwork, which is reflected in our unique take...

  • IT Support Technician

    7 days ago

    Rocester, United Kingdom Cordius Ltd Full time

    Offering 1st and 2nd Line Support, you will be a motivated, a natural problem solver, and have a passion for technology and provide outstanding customer service. The successful applicant will need to go through a Disclosure and Barring Service ( DBS ) check. **Technical Skills Required**: - Switches, LAN, WAN - Active Directory - Hands-on experience of...

  • Payroll & Benefits Administrator

    4 weeks ago

    Rocester, United Kingdom JCB Full time

    **An opportunity to join our team has arrived**: JCB is a truly world class, family owned business. We are proud of our achievements and recognise that future growth and success is shaped by the ambition of the JCB team. If you are looking for a career with a business where people really count, look no further than JCB. **Overview of the role**: We are...

  • Food and Beverage Assistant

    3 weeks ago

    Rocester, United Kingdom JCB Golf and Country Club Full time

    Availability of evenings and weekends is essential for this role. The positions available for this role involve zero hour contracts. About your role:We are looking for an enthusiastic individual to join our exciting new team here at JCB Golf and Country Club. As a Food and Beverages Assistant. you will play a crucial role in ensuring the successful...

  • Account Executive

    4 weeks ago

    Rocester, United Kingdom JCB Insurance Services Full time

    JCB is a truly world class, family owned business. We are proud of our achievements and recognise that future growth and success is shaped by the ambition of the JCB team. If you are looking for a career with a business where people really count, look no further than JCB.Owned by JCB Excavators, JCB Insurance is a Top 100 Independent General Insurance Broker...

  • Development Engineer

    3 weeks ago

    Rocester, United Kingdom The Recruitment Link Ltd Full time

    Providing a fantastic opportunity to work for one of the leading manufacturers in the Midlands, a leading, instantly recognised brand, experiencing a period of substantial growth. Due to maternity, our client is seeking a Development Engineer for a 12 month Fixed Term Contract. You will be working with a team of Engineers to take new products from concept...

  • Development Engineer

    3 weeks ago

    Rocester, United Kingdom The Recruitment Link Ltd Full time

    Providing a fantastic opportunity to work for one of the leading manufacturers in the Midlands, a leading, instantly recognised brand, experiencing a period of substantial growth.Due to maternity, our client is seeking a Development Engineer for a 12 month Fixed Term Contract.You will be working with a team of Engineers to take new products from concept...

  • Housekeeper

    4 weeks ago

    Rocester, United Kingdom JCB Golf and Country Club Full time

    Main Purpose:As a housekeeping assistant, you will be responsible for providing a high quality housekeeping service and delivering an excellent Guest and Member experience.This position is a part time vacancy working 20 hours per week. Duties & Responsibilities: Change and replenish bed linen, towels and guest amenities in line with company...

  • Hydrogen Design Engineering Manager

    1 week ago

    Rocester, United Kingdom JCB Full time

    JCB is a truly world class, family-owned business. We are proud of our achievements and recognise that future growth and success is shaped by the ambition of the JCB team. If you are looking for a career with a business where people really count, look no further than JCB.Reporting to the Chief Engineer at one of our modern engineering centres in...

  • Engineering Systems

    2 weeks ago

    Rocester, United Kingdom JCB Full time

    A fantastic opportunity in a key role for Engineering Systems within Group IT.JCB is a truly world class, family-owned business. We are proud of our achievements and recognise that future growth and success is shaped by the ambition of the JCB team. If you are looking for a career with a business where people really count, look no further than JCB. Overview...

  • Development Engineer

    4 weeks ago

    Rocester, Staffordshire, United Kingdom The Recruitment Link Ltd Full time

    Providing a fantastic opportunity to work for one of the leading manufacturers in the Midlands, a leading, instantly recognised brand, experiencing a period of substantial growth. Due to maternity, our client is seeking a Development Engineer for a 12 month Fixed Term Contract. This role is working on the World number one Telehandler product range. You...