Interim Customer Service Officer

2 weeks ago

London, United Kingdom Turkish Bank UK Full time

**Responsibilities**:

- Comply with branch procedure manuals and requirements of the Bank in

conducting his/her teller/cashier responsibilities.
- Deliver a high quality customer service at all times as the first point of contact of the customer.
- Assist senior team members in achieving business targets of the Branch.
- Understand customer needs to refer to the relevant senior member in the Branch.
- Converse with the customers and explain the services they may receive from the Super Service Centre and direct the Customer accordingly.
- Handle customer inquiries and complaints with the objective to resolve issues and increase customer satisfaction from the Bank’s services.
- Develop an understanding of key requirements in supporting the team in KYC and risk assessments.
- Carry out any operational processes in accordance with the Bank’s procedures, and Financial Crime and Anti-Money Laundering regulations.
- Aware of potential money laundering transactions and report and file note any suspicions to MLPO or deputy.
- Maintain account holding and non-account holding customers documents under supervision from SCSO and ensure that KYC and CDD requirements are met consistently.
- Deal with customer cheques within set timeframes.
- Prepare payment orders & money transfers.
- Buy & sale foreign monies within agreed limits of authority.
- Till reconciliation and transfer of cash from till to reserve under supervision.
- Open account for personal and money transfer account.
- Prepare File note customer enquiries and keeping necessary documents of account holders or any other document related to the account/ transaction by scanning.
- Follow up Money Laundering enquiries on a daily basis.
- Ensure that daily branch/department activities are performed in accordance with the Bank’s AML/CFT, KYC, Sanction policies and procedures.
- Responsible to control archives, key holder and responsible for premises security.

**Experience, Skills & Knowledge**:
1. GCSE level or equivalent degree in English and Maths is required. Willing to develop oneself in banking through further education and attending seminars or relevant programs.

2. Ability to speak and articulate fluent in English and Turkish

3. Prior experience in banking

5. Ability and willingness to understanding and knowledge of the Bank’s products, services and processes and of the customer relationship.

7. Qualifications to suit for client facing responsibility in proceeding roles

8. Conversant with the legal, regulatory, and Bank’s requirements in respect of detecting financial crime.

9. Problem solving skills.

10. Excellent interpersonal and communications skills.

10. A responsible, enthusiastic, self-motivated and flexible approach to work.

11. Attention to detail and demonstrable ability to work carefully and accurately at all times

12. Team player eager to develop to marketing and sales roles within the Branch

Schedule:

- Monday to Friday

Ability to commute/relocate:

- London: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

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