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Customer Service Representative
4 months ago
**Francesca Fiorentini****:
Senior Recruitment Consultant
**Responsibilities**:
- Dealing with inbound customer calls, understanding the customer’s needs, and providing solutions to that are best suited to their requirements
- You will ensure the smooth running of the business, answering calls in a timely and professional manner
- Offer exceptional customer service throughout everything you do
- Process correspondence and ensure all workflow activity is completed effectively
**Benefits**:
- A competitive pension for which the company will pay twice the amount.
- Full training provided
- Generous number of holidays with the option to buy 10 additional days.
- Discretionary annual bonus based on personal and company performance.
- Flexible benefits package (private medical insurance, health and dental plans, free life assurance policy, discounted gym membership, cycle to work scheme as well as discounts with a wide range of retailers)
- Wellbeing activities - support groups, yoga, mindfulness sessions, Sports and Social Club events and more
- Fantastic office space with parking available
**Requirements**:
- Previous experience in customer service required from any sector, to include retail, hospitality or commercial industry
- Engaging personal communication style
- Can build positive relationships with all customers
- Work effectively and in an organised manner both independently and as part of a team
- Ability to listen to the requirements of clients and identify and match their needs
- Have a positive, enthusiastic and proactive approach
