Care Coordination Team Member/admin Support

7 months ago

Beccles, United Kingdom Beccles Medical Centre Full time

**JOB TITLE**: Care Coordination Team Member SALARY: Band 2 - £12.00 per hour LOCATION/BASE: Beccles Medical Centre DEPT: Care Coordination Department REPORTING TO: Care Coordination Manager RESPONSIBLE FOR: No line management responsibility JOB PURPOSE / SUMMARY A Care Coordination team member refers to the staffing of the administration team across Beccles Medical Centre and may work in differing departments. You will be directly managed under the Care Coordination Managers and support the day to day running of a busy Medical Centre that supports over 20,000 patients. You will be trained in Care Navigation as a foundation to any role at BMC which means that you will be the first line to the patient and will take I.C.E from patients as trained, and care navigate to the right place, right person, right time, right resource using in-house protocols and procedures and online consultation tool when available. It is important in all roles across the practice that attention to detail, listening skills and teamwork are paramount.

Whilst staff can work in differing roles, BMC encourages staff to work in an integral way across the whole of the practice. DUTIES & RESPONSIBILITIES Care Coordination team members are responsible for care navigation contribution to the responsibilities of the care co-ordination department. After initial induction and training within The Hub and Reception, staff are encouraged to look at other roles within the practice to widen their skill set. Skills and attributes required are: Organised Patient orientated and excellent customer service skills Detail driven and focused IT literate Adaptable and constantly learning IT Systems used by the NHS Trustworthy Able to follow protocols and procedures Can prioritise Attend non-clinical staff meetings as required Undertake relevant in-house mandatory training as required COMMUNICATION SKILLS The post holder will be expected to communicate effectively and promptly with all staff teams and departments.

Engage with patients and medical services. Working in support of the Care Coordination Manager's as required. A high standard of confidentiality is expected within this role; as there may be access to confidential information relating to patients and their carers, practice staff and other health care workers. They may also have access to information relating to the practice as a business organisation, and as such all information is classed as strictly confidential.

POLICY & SERVICE RESPONSIBILITY The post holder will be expected to adhere to relevant policies and procedures. The post holder will receive supervision, coaching and an annual appraisal from their line manager and should take responsibility for their learning and development. In addition the post-holder will attend relevant training as identified during their PDP and complete mandatory and online training as requested. ADMINISTRATIVE / MANAGERIAL RESPONSIBILITIES The post holder holds no managerial responsibility.

It is important that all members of Practice staff are flexible and prepared to adapt and take on additional duties or to relinquish existing duties in order to maintain efficient running of the Practice. The Board of Partners and the Heads of Department reserve the right to redistribute duties and functions amongst staff from time to time based on service needs and the existing skills of the post holders. It is a requirement that all employees of the Practice comply with the rules of confidentiality pertaining to patients, staff and business information. QUALIFICATIONS/EXPERIENCE In-house training Primary Care IT literate Experience of System Training will be provided

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