Home Support Specialist

5 days ago


Beccles, United Kingdom Home Support Matters Full time
Home Support Specialist Job Overview

We are seeking a skilled and organized Home Support Specialist to join our team at Home Support Matters.

In this role, you will work closely with our care team to ensure the efficient allocation of care workers to customer visits.

Key Duties:

  1. Allocate care workers to customer visits based on location, required skills, and customer preferences.
  2. Provide guidance and direction to the care team, ensuring adherence to best practices.
  3. Support Field Care Supervisors through effective communication, enabling timely risk assessments.
  4. Manage new referrals from private customers and social services teams.
  5. Complaint handling, including recording, investigation, and response within specified timelines.
  6. Live Alert management, monitoring and responding promptly during the working day.
  7. Oversight of care workers to ensure they meet customer requirements.

Requirements:

  • Previous experience in coordination, planning, or booking is advantageous.
  • Prior hands-on experience in a care environment and willingness to leverage skills in an office setting.

Benefits:

  • Estimated salary of £26,000 - £32,000 per annum, depending on experience.
  • Full coverage of a comprehensive training program.
  • A pension scheme to secure your financial future.
  • A company mobile phone.
  • Blue Light Card offering exclusive discounts.
  • Ongoing support and development opportunities.


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