Care Operations Manager

1 day ago


Beccles, United Kingdom Home Support Matters Full time
Care Operations Manager Job Description

We are seeking a highly skilled and organized Care Operations Manager to join our team at Home Support Matters.

In this role, you will oversee the care operations team, ensuring the efficient allocation of care workers to customer visits and providing guidance and direction to the team.

Key Responsibilities:

  • Oversee the care operations team, ensuring efficient allocation of care workers to customer visits.
  • Provide guidance and direction to the care team, ensuring adherence to best practices.
  • Support Field Care Supervisors through effective communication, enabling timely risk assessments.
  • Manage new referrals from private customers and social services teams.
  • Complaint handling, including recording, investigation, and response within specified timelines.
  • Live Alert management, monitoring and responding promptly during the working day.
  • Oversight of care workers to ensure they meet customer requirements.

Requirements:

  • Previous experience in coordination, planning, or booking is advantageous.
  • Prior hands-on experience in a care environment and willingness to leverage skills in an office setting.

Benefits:

  • Estimated salary of £28,000 - £35,000 per annum, depending on experience.
  • Full coverage of a comprehensive training program.
  • A pension scheme to secure your financial future.
  • A company mobile phone.
  • Blue Light Card offering exclusive discounts.
  • Ongoing support and development opportunities.


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