Community Solutions Officer

4 weeks ago


Hounslow, United Kingdom Adecco Full time

Client

Local Authority in Hounslow

Job Title

Community Solutions Officer

Pay Rate

£19.25 an hour PAYE

Hours

36 Hours a week (Mon-Fri)

Duration

1 Month Contract (This is to cover sickness this role will be till end of January 2023. this may be extended TBc in December)

Location

Description

Key Skills:

- Able to provide a caring and responsive service to residents, listening to and understanding their individual needs and concerns, tailoring the response and addressing those needs and concerns as far as possible.
- Excellent customer service skills with the ability to communicate effectively verbally and in writing with residents, colleagues and local community partners.
- Ability to work in a multidisciplinary setting being organised and able to prioritise to respond quickly to new cases and changes in location or tasks.

**P URPOSE OF THE ROLE**:
To work in person, via telephone and online to provide a personalised service to enable residents to find suitable sustainable solutions to promote financial, mental well-being and employment stability, assisting residents around reducing debt, health andwell-being, skills and employment and related issues. The role offers a holistic service with the focus of resolving issues with and for residents through an Early Help and preventative approach.

To be proactive in referring to various social care (adults or children's), health and housing pathways, community or faith groups or third sector partners if required, linking services where necessary.

To work closely with any partners who are co-located with Community Solutions e.g. Health, DWP, Education and Skills, Community Safety, and Voluntary and Community services to promote joint working, making every initial contact by a resident count.

**Duties**:

- To work closely with Revenue and Benefits, VCS and Welfare Benefits and Money Advice service to enable the residents to access Financial and Welfare advice and to Discretionary Local Crisis Payment, Discretionary Housing Payments, Council Tax Reductionand other grants.
- To share knowledge, insight and training with partners where appropriate both internal and external to cultivate stronger working relationships and help achieve better overall outcomes for residents.
- To identify barriers for residents being able to help themselves such as job or training opportunities, childcare, mental health, health, financial and welfare issues. Finding solutions to these problems and working with the customer to overcome these obstacles.To include co-producing an action plan with the resident that the resident can take forward, as part of a case management system.
- To fully utilise Hounslow Connect as a core tool when undertaking Community Solutions work. This includes using the platform when interacting with residents to connect them to a broad and diverse range of organisations, services and events local to them,as well as promoting Hounslow Connect whenever out on location by demonstrating and explaining its benefits to residents and partners.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.



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