Senior Housing Solutions and Independence Officer

2 months ago

London Borough of Hounslow, United Kingdom London Borough of Hounslow Full time

**Salary**

£38,364 - £42,840 per annum (Career Graded)

**Package**

Permanent, Full -Time, 36 hours per week.

**Job category/type**

Housing

**Date posted**

22/01/2024

**Job reference**

R0006277

**About us at Hounslow**

We’d love you to join us at the London Borough of Hounslow Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be.

We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we’ve built strong partnerships which have transformed how we serve one of London’s most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before.

**About our Commitment to Diversity and Inclusion**

We live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in “Harness the Mix”. It's about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds. We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer.

We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias.

**Our Benefits**

**If you join us, you’ll have access to a range of employee benefits.**

**About The Role**

This is an exciting opportunity to join our Homelessness, Independence and Preventative Service which adopts a preventative approach across the housing, health and social care agendas. You will be a frontline professional delivering a first class, modern and flexible service to some of the most vulnerable people in the Borough.

You will need to be energetic and enthusiastic, and you will need excellent interpersonal skills to quickly build up rapport and trust with residents and other professionals. You will proactively learn on the job to build up your knowledge and skills.

**About The Team You’ll Be Working In**

This is an exciting and busy role that is at the centre of the Councils response to homelessness. The service is developing and progressing our agenda to reduce the use of temporary

accommodation and achieve more upstream prevention outcomes.

1. If you want to work in the public sector and be part of a progressive team, this is a unique opportunity for you as we are interested in what you can bring to help us improve and develop our services for our customers.

2. You are outcome focussed and creative in the way you achieve successful outcomes, offering bespoke solutions on a day-to-day basis. You are motivational and an expert negotiator to achieve the best possible outcomes. You are proactive in reviewing and evaluating your own performance and acting on your own initiative to improve and develop.

3. You will take a lead role in one or more of the following: assessments, advice, Duty to Refer, general homelessness referrals between local authorities, support referrals, services for young people, families, vulnerable adults and older people. You will work proactively to address multiple and complex needs, improving individual and family functioning and resilience and reducing the need to statutory interventions.

4. You will adopt a casework-based approach to complete detailed holistic assessments and provide the service from home, in an office based and outreach capacity as the service requires. You will be responsible for timely and accurate advice and support to prevent homelessness and support individuals and families to maintain their independence.

5. You will attempt to resolve disputes at initial contact that may place a person’s housing at risk, seeking to conciliate wherever possible, ensuring all parties are aware of their rights, responsibilities and remedies; promote access to the private rented sector, taking appropriate action/make referrals if tenancies are at risk of breaking down.

6. Maintain an ongoing knowledge and understanding of relevant legislation and the Council’s statutory duties in relation to housing, health and care needs, ensuring advice given is accurate at all times and provide tailored solutions to meet identified needs.

**About You**
- You have extensive knowledge and experience of the Housing Act 1996 (as amended) and the Homelessness Reduction Act 2017, working with vulnerable people, and experience of leading multi-disciplinary housing teams and work involving complex needs and diverse client groups and an expert knowledge of homelessness and associated legislation.
- You have experience of multi-disciplinary working involving complex and diverse client groups and an understand

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