Leasehold Project Officer

2 weeks ago

Hounslow, United Kingdom Adecco Full time

Leasehold Project Officer
- Public Sector - Local Government - Housing
- Full Time - Monday to Friday, 36 hours per week
- Temporary Role - 3 months with possible extension
- £20.10 per hour PAYE / £26.52 per hour Umbrella
- IT equipment provided

This is a HYBRID role. Officers are currently going into the office ONCE per week however this may increase in the future.

Leasehold experience is essential.

**PURPOSE OF THE ROLE**:
Working to a comprehensive programme, the Leasehold Officer is required to manage a varied caseload of statutory and corporate projects and casework which cross cut a number of Council departments and external organisations.

The post holder will deliver the statutory consultative programme for leasehold major works; issuing of the corresponding service charges and estimates and all the associated and enquiries and disputes.

The Leasehold Officer is the Council's expert in Leasehold matters; new build development consultation schemes, and the wider housing consultation programme affecting a number of service areas.

**KEY PERFORMANCE INDICATORS**:
Measured deliverables include:

- Section 20 consultation and the issue of Section 20b notices completed on time
- Timing of estimate and actual billing of leaseholders
- Responses to leaseholder queries, complaints or member enquiries
- Percentage of customers satisfied with service received
- Completing decant programmes on time and within permitted budgets
- Efficiency of case management

**KEY KNOWLEDGE**

1. Extensive knowledge of leasehold management and legislation including section 20 legislation

2. Excellent project management skills

3. Knowledge of consultation techniques and report writing

4. Experience of using Housing operating systems

5. Advanced knowledge and experience of using Microsoft Office

6. Knowledge of legislation and remedies to tackle Racial Harassment and Anti
- Social Behaviour.

7. Effective co-ordination and delivery on a range of formal/informal consultation.

8. Knowledge of health and safety practices associated with delivering a housing service

**SKILLS AND ABILITIES**

1. High level project management skills

2. Highly developed written and oral communication & numeracy skills.

3. Takes personal responsibility and accountability for own actions, for sorting out issues or problems that arise and for delivering on commitments

4. Focused on achieving results and perseveres with problems until resolved

5. Ability to build productive relationships with others.

6. Effective negotiation skills and advocacy in court & tribunal proceedings

7. Flexible and adaptable to meet the changing demands of the service

8. Work with initiative within defined policy guidelines, best practice and current caselaw.

9. Ability to assess and problem solve.

10. Innovative and focused on continuous improvement

11. Readiness to find a way around barriers, make decisions and take actions.

12. Liaise with other organisations and sections to provide a seamless service to customers

13. Effective time management and prioritisation skills

14. Ability to use housing IT systems effectively

15. Ability to work from any location in and outside the borough and to travel as required in line with the Councils Worksmart agenda

**EXPERIENCE**
- Working in a customer focused organisation
- Experience of working in partnership with external agencies, resident groups, Members and Council Officers.
- Experience of managing complex projects/schemes
- Extensive experience in leasehold/resident consultation.
- Excellent interpersonal skills
- Stakeholder engagement.
- Working in a front-line service
- Substantial expertise in housing management and policy in order to successfully oversee and deliver a broad range of resident services.
- An experienced housing professional who is solution focused and able to deliver an excellent front line generic housing service.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Sadie Nunn

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