Business Support Administrator

6 days ago


Glasgow, United Kingdom Hymans Robertson LLP Full time

**Role Summary**: Provides efficient administration, clerical and some secretarial support to the Administration Manager and designated TPA teams both locally and nationally.

**Accountabilities: Business Unit Administration**
- Opens, date stamps, scans and distributes incoming post in per documented post processing and scanning procedures.
- Co-ordinates printing and document binding.
- Sends original certificates to members (includes typing letters and copying certificates).
- Maintains the internal document archiving system.
- Handles day to day contact, file requests and working relationship with our on-line archive supplier(s).
- Prints quarterly administration reports, adding cashbooks and feedback forms in house style format.
- Updates member records on the TPA administration database.

**Secretarial Support**
- Assist with basic data input when necessary.
- Prepares PowerPoint presentation slides as and when required.
- Provides some diary management and travel arrangements to managers locally and nationally
- Books meetings, meeting rooms and arranges refreshments.
- Takes notes and actions at internal meetings when required.
- Completes invoice paperwork and updates cheque and certificate registers.
- Supports managers with the new employee induction process.
- General co-ordination of client site visits.
- Maintenance of the Client Information Management System (CIM) for TPA
- Working with other Business Administrators to maintain the TPA Sharepoint site
- Keeps up-to-date copy of Disaster Recovery Plan for TPA.
- Undertakes ad-hoc research as required to support the operation of the TPA Business Unit.
- Helps to co-ordinate internal social events.
- Responsible for careful and timely time recording against appropriate client, matter and job codes.

**Qualifications, Skills, Knowledge and Attributes**:
**Qualifications**:

- Educated to at least GCSE, or equivalent level, or with relevant experience.
- A recognised typing qualification or relevant experience.

**Skills / Experience**:

- Previous experience within a secretarial or administrative role in a related environment.
- Excellent written and verbal communication.
- Understanding of best practice within a work environment.
- Strong time management, organisation and prioritisation skills in order to successfully meet deadlines and control own workload.
- High level of accuracy and attention to detail.
- Strong interpersonal and communication skills.
- Basic commercial awareness of the market and of the aims, goals and objectives of the Third Party Administration Business Unit.

**Personal Attributes**:

- Works in a partnering and collaborative way with others.
- A flexible and pro-active approach to solving problems.
- Resilient and adaptable.


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