Current jobs related to Vulnerable Customer Process Specialist S2 - Milton Keynes - Santander

  • Product Proposition Executive S2 Customer Product

    4 months ago

    Milton Keynes, United Kingdom Santander Full time

    Product Proposition Executive | S2 | Customer Product Proposition and Experience | Milton Keynes Country: United Kingdom **WHAT YOU WILL BE DOING** **Join our community.** An individual contributor role focusing on savings products. An exciting opportunity has arisen for a Product Proposition Executive as part of a close-knit team responsible for...

  • Cyber Vulnerability Specialist

    4 days ago

    Milton Keynes, Milton Keynes, United Kingdom Proprius Recruitment Ltd Full time

    Cyber Vulnerability Specialist Role Summary We are seeking a highly skilled Cyber Vulnerability Specialist to join our team at Proprius Recruitment Ltd. As a Cyber Vulnerability Specialist, you will play a critical role in proactively identifying and mitigating potential unauthorized access, data breaches, and other security threats and incidents. Key...

  • Cyber Vulnerability Specialist

    5 days ago

    Milton Keynes, Milton Keynes, United Kingdom Proprius Recruitment Ltd Full time

    Cyber Vulnerability Specialist Role Summary We are seeking a highly skilled Cyber Vulnerability Specialist to join our team at Proprius Recruitment Ltd. As a Cyber Vulnerability Specialist, you will play a critical role in proactively identifying and mitigating potential unauthorized access, data breaches, and other security threats and incidents. Key...

  • Customer Relations Specialist

    3 weeks ago

    Milton Keynes, Milton Keynes, United Kingdom Hays Specialist Recruitment Limited Full time

    About the RoleWe are seeking a highly skilled Customer Relations Specialist to join our team at Hays Specialist Recruitment Limited. As a key member of our Complaints Team, you will be responsible for managing the investigation, resolution, and outcome of customer complaints in a fair and timely manner.Key ResponsibilitiesInvestigate and resolve customer...

  • Customer Relations Specialist

    3 weeks ago

    Milton Keynes, Milton Keynes, United Kingdom Hays Specialist Recruitment Limited Full time

    About the RoleWe are seeking a highly skilled Customer Relations Specialist to join our team at Hays Specialist Recruitment Limited. As a key member of our Complaints Team, you will be responsible for managing the investigation, resolution, and outcome of customer complaints in a fair and timely manner.Key ResponsibilitiesInvestigate and resolve customer...

  • Customer Relations Specialist

    1 week ago

    Milton Keynes, Milton Keynes, United Kingdom Hays Specialist Recruitment Limited Full time

    About the RoleWe are seeking a highly skilled Customer Relations Specialist to join our team at Hays Specialist Recruitment Limited. As a key member of our Complaints Team, you will play a vital role in managing the investigation, resolution, and outcome of customer complaints.Key ResponsibilitiesInvestigate and resolve customer complaints in a fair,...

  • Customer Relations Specialist

    1 week ago

    Milton Keynes, Milton Keynes, United Kingdom Hays Specialist Recruitment Limited Full time

    About the RoleWe are seeking a highly skilled Customer Relations Specialist to join our team at Hays Specialist Recruitment Limited. As a key member of our Complaints Team, you will play a vital role in managing the investigation, resolution, and outcome of customer complaints.Key ResponsibilitiesInvestigate and resolve customer complaints in a fair,...

  • Vulnerable Customer Advocate

    4 weeks ago

    Milton Keynes, Milton Keynes, United Kingdom SGN Full time

    About the RoleWe are seeking a highly skilled and compassionate Community Liaison Advisor to join our team at SGN. As a key member of our Customer Experience team, you will play a vital role in providing exceptional customer service and support to vulnerable customers.Key ResponsibilitiesProactive Customer Engagement: Provide front-line customer engagement...

  • Customer Relations Specialist

    4 weeks ago

    Milton Keynes, United Kingdom Hays Specialist Recruitment Limited Remote Work Freelance Full time

    Role: Customer Relations SpecialistStart: ASAP subject to completion of compliance checksDuration: 12 months initiallyRate: Competitive hourly rate Location: Tongwell, MK/WFH - 2 days per week in the office, 3 days from homeHours: 37.5 hours per week - 08:30 - 17:00 with a 1-hour lunch breakYour New Role:Overview:Working within the Complaints Team known as...

  • Customer Relations Specialist

    1 week ago

    Milton Keynes, Milton Keynes, United Kingdom Hays Specialist Recruitment Limited Full time

    About the RoleWe are seeking a highly skilled Customer Relations Specialist to join our team at Hays Specialist Recruitment Limited. As a key member of our Complaints Team, you will play a vital role in managing the investigation, resolution, and outcome of customer complaints.Key ResponsibilitiesInvestigate and resolve customer complaints in a fair,...

  • Customer Relations Specialist

    1 week ago

    Milton Keynes, Milton Keynes, United Kingdom Hays Specialist Recruitment Limited Full time

    About the RoleWe are seeking a highly skilled Customer Relations Specialist to join our team at Hays Specialist Recruitment Limited. As a key member of our Complaints Team, you will play a vital role in managing the investigation, resolution, and outcome of customer complaints.Key ResponsibilitiesInvestigate and resolve customer complaints in a fair,...

  • Vulnerability Outreach Specialist

    4 months ago

    Milton Keynes, United Kingdom Bluecube Technology Solutions Full time

    Are you passionate about cybersecurity and driven by the mission to protect companies from potential threats? We are seeking a skilled and dynamic Vulnerability Outreach Specialist to join our Crisis Response Team at our UK-based MSP and MSSP company. In this role, you will play a critical part in identifying companies with zero-day vulnerabilities and...

  • Marketing Executive S2 Everyday Banking

    4 months ago

    Milton Keynes, United Kingdom Santander Full time

    Marketing Executive | S2 | Everyday Banking - Customer Marketing and Strategy | Milton Keynes Country: United Kingdom WHAT YOU WILL BE DOING Join our community. We believe that customer engagement has the power to make a positive difference to our customers lives right now and in the future. We’re a relentlessly supportive, agile tribe that is...

  • Customer Relations Specialist

    2 weeks ago

    Milton Keynes, Milton Keynes, United Kingdom Hays Specialist Recruitment Limited Full time

    About the RoleWe are seeking a highly skilled Customer Relations Specialist to join our team at Hays Specialist Recruitment Limited. As a key member of our Complaints Team, you will play a vital role in managing the investigation, resolution, and outcome of customer complaints.Key ResponsibilitiesInvestigate and resolve customer complaints in a fair,...

  • Customer Relations Specialist

    2 weeks ago

    Milton Keynes, Milton Keynes, United Kingdom Hays Specialist Recruitment Limited Full time

    About the RoleWe are seeking a highly skilled Customer Relations Specialist to join our team at Hays Specialist Recruitment Limited. As a key member of our Complaints Team, you will play a vital role in managing the investigation, resolution, and outcome of customer complaints.Key ResponsibilitiesInvestigate and resolve customer complaints in a fair,...

  • Customer Relations Specialist

    3 weeks ago

    Milton Keynes, Milton Keynes, United Kingdom Hays Specialist Recruitment Limited Full time

    About the RoleWe are seeking a highly skilled Customer Relations Specialist to join our team at Hays Specialist Recruitment Limited. As a key member of our Complaints Team, you will be responsible for managing the investigation, resolution, and outcome of expressions of dissatisfaction from customers.Key ResponsibilitiesInvestigate and resolve customer...

  • Customer Relations Specialist

    3 weeks ago

    Milton Keynes, Milton Keynes, United Kingdom Hays Specialist Recruitment Limited Full time

    About the RoleWe are seeking a highly skilled Customer Relations Specialist to join our team at Hays Specialist Recruitment Limited. As a key member of our Complaints Team, you will be responsible for managing the investigation, resolution, and outcome of expressions of dissatisfaction from customers.Key ResponsibilitiesInvestigate and resolve customer...

  • Order Processing Specialist

    4 weeks ago

    Milton Keynes, Milton Keynes, United Kingdom Think Specialist Recruitment Full time

    About the RoleWe are seeking a highly skilled Customer Orders Coordinator to join our team at Think Specialist Recruitment. As a key member of our team, you will be responsible for managing inbound calls, processing orders, and providing exceptional customer service.Key ResponsibilitiesAnswering inbound calls and responding to customer inquiriesProcessing...

  • User Experience Specialist S2 Everyday Banking

    4 months ago

    Milton Keynes, United Kingdom Santander Full time

    User Experience Specialist | S2 | Everyday Banking | Milton Keynes Country: United Kingdom **WHAT YOU WILL BE DOING** **Join our community.** You’ll help drive decisions about the end-to-end customer experience and rationalise them using research, design principles, simple prototypes and user-testing insights. You’ll collaborate with developers,...

  • Cyber Vulnerability Risk Specialist

    2 weeks ago

    Milton Keynes, Milton Keynes, United Kingdom Proprius Recruitment Full time

    Cyber Vulnerability Risk SpecialistAbout the RoleWe are seeking a highly skilled Cyber Vulnerability Risk Specialist to join our team in Buckinghamshire. As a key member of our cybersecurity team, you will play a critical role in identifying and mitigating potential unauthorized access, data breaches, and other security incidents.Key ResponsibilitiesManage...

Vulnerable Customer Process Specialist S2

4 months ago

Milton Keynes, United Kingdom Santander Full time

Vulnerable Customer Process Specialist | S2 | Operations | Milton Keynes

Country: United Kingdom

**WHAT YOU WILL BE DOING**

**Join our community.**

As the Vulnerable Customer Process Specialist you’ll be responsible for ensuring that FSCoE processes provide the best outcome for our most vulnerable customers. You’ll be responsible for reviewing all vulnerable customer processes to ensure they adhere to all relevant regulation, legislation and Bank Policies. You’ll be involved in any process changes that impact vulnerable customers. You’ll also review what is happening across the financial services industry to identify opportunities to further improve our treatment of vulnerable customers.

**The difference you’ll make.**
- Reviewing Bank Policies and external regulatory guidance to set the principles for the management of vulnerable customers
- Delivering changes to vulnerable customer processes.
- Supporting the Operational Policy Analyst with defining the standards for the management of vulnerable customers.
- Supporting change requests relating to the management of vulnerable customers
- Identifying opportunities to improve vulnerable customer operational processes

**What you’ll bring.**
- Experience in vulnerable customer management either internally or externally
- Experience in defining vulnerable customer processes
- You'll require the right to work in the UK (please see details below)

**It would also be nice for you to have.**
- Experience withing a financial services vulnerable customer team
- Reviewing customer journeys to identify ‘pain points’
- Experience with one or more FSCoE Collection systems
- Experience in drafting communications to vulnerable customers

**What else you need to know.**

This is a full-time permeant position based at the Santander Milton Keynes head office.

This role is offered on a hybrid basis, which can be discussed with the recruitment team during the hiring process.

**Everyday Inclusion.**

At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

**How we’ll reward you.**

As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs.
- 500 annual cash allowance to spend on our great range of benefits.
- Pension with generous contributions of up to 12.5% from Santander, depending on your own contribution and length of employment with us
- 27 days’ holiday plus bank holidays, which increases to 28 days after 5yrs service, with the option to purchase up to 5 contractual days per year
- Voluntary healthcare benefits at discounted rates. Including : Bupa medical insurance, dental insurance, healthcare cash plan and health assessments
- Benefits supporting you and your family, such as death-in-service benefit, income protection, and voluntary life assurance and critical illness cover
- 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more
- Share in Santander’s success by investing in our share plans
- Support your favourite causes through charitable giving and our community partnerships

**Right to work in the UK.**

**What to do next.**

If this sounds like a role you’re interested in, then please apply.