Customer Relations Specialist
1 day ago
We are seeking a highly skilled Customer Relations Specialist to join our team at Hays Specialist Recruitment Limited. As a key member of our Complaints Team, you will play a vital role in managing the investigation, resolution, and outcome of customer complaints.
Key Responsibilities- Investigate and resolve customer complaints in a fair, consistent, and prompt manner, adhering to company guidelines and relevant legislation.
- Use your judgment to ensure fair and appropriate customer outcomes, within the limits of your authority.
- Produce high-quality written final responses and provide comprehensive summaries and updates to stakeholders, as required.
- Evaluate customer circumstances, inconvenience, and distress to achieve an appropriate resolution from a range of options.
- Manage diagnostic and triage processes across multiple channels to effectively categorize, route, and prioritize cases.
- Accurately report and log all actions through company systems to support root cause analysis and reporting requirements.
- Send regulated correspondence to customers within FCA timelines.
- Demonstrate a thorough understanding of relevant legislation, including TCF, FCA, FOS, and vulnerable customer guidance.
- Excellent oral and written communication skills.
- Ability to demonstrate systematic thought processes and manage your workload effectively.
- Strong customer focus and experience in complaints handling, preferably in financial services or a similar industry.
- Good attention to detail and high emotional intelligence.
- Ability to cope under pressure and meet strict deadlines.
As a valued member of our team, you will have the opportunity to work with a leading automotive brand, enjoy modern facilities, and receive a competitive hourly rate. You will also have access to technology, a silent room, and potential for long-term career progression.
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Customer Relations Specialist
2 weeks ago
Milton Keynes, Milton Keynes, United Kingdom Hays Specialist Recruitment Limited Full timeAbout the RoleWe are seeking a highly skilled Customer Relations Specialist to join our team at Hays Specialist Recruitment Limited. As a key member of our Complaints Team, you will be responsible for managing the investigation, resolution, and outcome of customer complaints in a fair and timely manner.Key ResponsibilitiesInvestigate and resolve customer...
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Customer Relations Specialist
2 weeks ago
Milton Keynes, Milton Keynes, United Kingdom Hays Specialist Recruitment Limited Full timeAbout the RoleWe are seeking a highly skilled Customer Relations Specialist to join our team at Hays Specialist Recruitment Limited. As a key member of our Complaints Team, you will be responsible for managing the investigation, resolution, and outcome of customer complaints in a fair and timely manner.Key ResponsibilitiesInvestigate and resolve customer...
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Customer Relations Specialist
14 hours ago
Milton Keynes, Milton Keynes, United Kingdom Hays Specialist Recruitment Limited Full timeAbout the RoleWe are seeking a highly skilled Customer Relations Specialist to join our team at Hays Specialist Recruitment Limited. As a key member of our Complaints Team, you will play a vital role in managing the investigation, resolution, and outcome of customer complaints.Key ResponsibilitiesInvestigate and resolve customer complaints in a fair,...
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Customer Relations Specialist
15 hours ago
Milton Keynes, Milton Keynes, United Kingdom Hays Specialist Recruitment Limited Full timeAbout the RoleWe are seeking a highly skilled Customer Relations Specialist to join our team at Hays Specialist Recruitment Limited. As a key member of our Complaints Team, you will play a vital role in managing the investigation, resolution, and outcome of customer complaints.Key ResponsibilitiesInvestigate and resolve customer complaints in a fair,...
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Customer Relations Specialist
2 weeks ago
Milton Keynes, Milton Keynes, United Kingdom Hays Specialist Recruitment Limited Full timeAbout the RoleWe are seeking a highly skilled Customer Relations Specialist to join our team at Hays Specialist Recruitment Limited. As a key member of our Complaints Team, you will be responsible for managing the investigation, resolution, and outcome of expressions of dissatisfaction from customers.Key ResponsibilitiesInvestigate and resolve customer...
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Customer Relations Specialist
2 weeks ago
Milton Keynes, Milton Keynes, United Kingdom Hays Specialist Recruitment Limited Full timeAbout the RoleWe are seeking a highly skilled Customer Relations Specialist to join our team at Hays Specialist Recruitment Limited. As a key member of our Complaints Team, you will be responsible for managing the investigation, resolution, and outcome of expressions of dissatisfaction from customers.Key ResponsibilitiesInvestigate and resolve customer...
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Customer Relations Specialist
4 days ago
Milton Keynes, Milton Keynes, United Kingdom Hays Specialist Recruitment Limited Full timeAbout the RoleWe are seeking a highly skilled Customer Relations Specialist to join our team at Hays Specialist Recruitment Limited. As a key member of our Complaints Team, you will play a vital role in managing the investigation, resolution, and outcome of customer complaints.Key ResponsibilitiesInvestigate and resolve customer complaints in a fair,...
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Customer Relations Specialist
4 days ago
Milton Keynes, Milton Keynes, United Kingdom Hays Specialist Recruitment Limited Full timeAbout the RoleWe are seeking a highly skilled Customer Relations Specialist to join our team at Hays Specialist Recruitment Limited. As a key member of our Complaints Team, you will play a vital role in managing the investigation, resolution, and outcome of customer complaints.Key ResponsibilitiesInvestigate and resolve customer complaints in a fair,...
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Customer Relations Specialist
1 month ago
Milton Keynes, Milton Keynes, United Kingdom NHBC Full timeSalary: £26,000 - £30,000 based on experience + up to 6% discretionary bonus. Working Location: Milton Keynes – Hybrid once fully trained Employment Type: Full Time, Permanent As a Customer Relations Specialist, you will oversee the comprehensive evaluation of your own portfolio of customer concerns from initiation to resolution, ensuring that...
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Employee Relations Specialist
5 days ago
Milton Keynes, Milton Keynes, United Kingdom Connells Group Full timeEmployee Relations SpecialistWe are seeking an experienced Employee Relations Specialist to join our People team and deliver a first-class customer-focused Employee Relations service.This role would suit someone who is already in an advisory position, either ER or HR, and wants to develop their career further.The successful candidate will provide specialist...
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Employee Relations Specialist
5 days ago
Milton Keynes, Milton Keynes, United Kingdom Connells Group Full timeEmployee Relations SpecialistWe are seeking an experienced Employee Relations Specialist to join our People team and deliver a first-class customer-focused Employee Relations service.This role would suit someone who is already in an advisory position, either ER or HR, and wants to develop their career further.The successful candidate will provide specialist...
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Employee Relations Specialist
3 weeks ago
Milton Keynes, Milton Keynes, United Kingdom Hays Specialist Recruitment Limited Full timeJob SummaryWe are seeking a highly skilled and experienced ER Advisor to join our HR team at Hays Specialist Recruitment Limited. As an ER Advisor, you will be responsible for managing a wide range of employee relations cases from end-to-end, including disciplinaries, grievances, sickness absence, performance management, and flexible working.Key...
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Employee Relations Specialist
7 days ago
Milton Keynes, Milton Keynes, United Kingdom Connells Group Full timeEmployee Relations SpecialistWe are seeking an experienced Employee Relations Specialist to join our People team and deliver a first-class customer-focused Employee Relations service.This role would suit someone who is already in an advisory position, either ER or HR, and wants to develop their career further.The successful candidate will provide specialist...
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Employee Relations Specialist
7 days ago
Milton Keynes, Milton Keynes, United Kingdom Connells Group Full timeEmployee Relations SpecialistWe are seeking an experienced Employee Relations Specialist to join our People team and deliver a first-class customer-focused Employee Relations service.This role would suit someone who is already in an advisory position, either ER or HR, and wants to develop their career further.The successful candidate will provide specialist...
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Employee Relations Specialist
1 week ago
Milton Keynes, Milton Keynes, United Kingdom Connells Group Full timeEmployee Relations SpecialistWe are seeking an experienced Employee Relations Specialist to join our People team and deliver a first-class customer-focused Employee Relations service.This role would suit someone who is already in an advisory position, either ER or HR, and wants to develop their career further.The successful candidate will provide specialist...
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Employee Relations Specialist
1 week ago
Milton Keynes, Milton Keynes, United Kingdom Connells Group Full timeEmployee Relations SpecialistWe are seeking an experienced Employee Relations Specialist to join our People team and deliver a first-class customer-focused Employee Relations service.This role would suit someone who is already in an advisory position, either ER or HR, and wants to develop their career further.The successful candidate will provide specialist...
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Employee Relations Specialist
1 week ago
Milton Keynes, Milton Keynes, United Kingdom Connells Group Full timeEmployee Relations SpecialistWe are seeking an experienced Employee Relations Specialist to join our People team and deliver a first-class customer-focused Employee Relations service.This role would suit someone who is already in an advisory position, either ER or HR, and wants to develop their career further.The successful candidate will provide specialist...
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Employee Relations Specialist
1 week ago
Milton Keynes, Milton Keynes, United Kingdom Connells Group Full timeEmployee Relations SpecialistWe are seeking an experienced Employee Relations Specialist to join our People team and deliver a first-class customer-focused Employee Relations service.This role would suit someone who is already in an advisory position, either ER or HR, and wants to develop their career further.The successful candidate will provide specialist...
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Employee Relations Specialist
1 week ago
Milton Keynes, Milton Keynes, United Kingdom Connells Group Full timeEmployee Relations SpecialistWe are seeking an experienced Employee Relations Specialist to join our People team and deliver a first-class customer-focused Employee Relations service.This role would suit someone who is already in an advisory position, either ER or HR, and wants to develop their career further.The successful candidate will provide specialist...
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Employee Relations Specialist
7 days ago
Milton Keynes, Milton Keynes, United Kingdom Connells Group Full timeEmployee Relations SpecialistWe are seeking an experienced Employee Relations Specialist to join our People team and deliver a first-class customer-focused Employee Relations service.This role would suit someone who is already in an advisory position, either ER or HR, and wants to develop their career further.The successful candidate will provide specialist...
