Admin & Technical Support

6 months ago


Stockport, United Kingdom Moving Intelligence (UK) Full time

**Who are we?**

Moving Intelligence is a leading Global telematics provider currently supplying vehicle tracking security to the UK, Dutch, and German markets. Mi’s vehicle solutions range from security, trip logging and route planning to stolen vehicle recovery for cars, caravans, plant equipment, motorhomes and boats; ‘’Anything Moving’’. That is important because we value what you have. We have been doing this for more than 20 years.

If you want to be part of a fascinating and fast-growing asset tracking security company, where your talent and value will be recognised, Moving Intelligence is where you want to be.

**Responsibilities and duties**:
You will be working in an office based environment within the Operations department which is a friendly team of colleagues that currently consists of 6 members who cover a variety of tasks.
- Serve as a first point of contact for customers with general enquiries or seeking technical support
- Provide accurate information on company products
- Perform remote troubleshooting through diagnostic checks and relevant questions
- Determine the best solution based on the issue and details provided by customers.
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Basic data input - record events, problems and their resolution via our internal systems
- Follow-up and update customer status and information
- Set up subscriptions and take payment
- Activations with engineers and dealerships
- Any other tasks determined by management

**What you receive**:
As part of working within a friendly and supportive environment, we offer 22 days holiday (Plus Bank Holidays) with the potential to increase after a period of service. We have a company pension scheme, private medical care along with an online portal full of individual benefits
- plus regular company social events throughout the year.

**What we’re looking for**:

- A willingness to adapt and develop skill-sets and knowledge
- Good communication with high level customer service being a priority
- Ability to plan, organise and prioritise effectively
- Work within a group and independently
- Computer literate - comfortable using basics such as Microsoft office (not essential as training can be provided)
- Forward thinking and self-motivated
- Positive and flexible attitude that focuses on solutions
- Previous customer service experience

**Nice to haves**:

- Local to Bredbury or within commuting distance
- Experience within a similar role

**Role**:

- Full time - Permanent
- Monday - Friday 9am-5pm.
- 37.5 hours per week.
- Work from the office.

**Salary**: 22.000 - 24.000

Start date: Flexible with notice period

Ability to commute:

- Stockport: A reliable commute

Work Location: One location

**Salary**: £22,000.00-£24,000.00 per year

**Benefits**:

- Canteen
- Free parking
- On-site parking
- Private medical insurance

Schedule:

- Monday to Friday

Work Location: In person


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