Head of Visitor Operations

2 weeks ago

London, United Kingdom The Royal Household Full time

Household / Department- Royal Collection Trust- Section / Branch- Visitor Experience- Location- Buckingham Palace- Contract/recruitment type- Permanent- Salary band- Circa £60,000- Hours of work- 37.5 hours- About the role**It’s inspiring a team who presents magnificence every day**
- Our exceptional Visitor Operations team welcome people from around the world to enjoy the magnificent buildings, residences, shops and displays of the Royal Collection at our London sites._

In this exciting role, you will lead the day-to-day delivery of public-facing activities and operations at our London sites - recognised around the world as the home of the Monarch, as well as the focal point of national celebrations. Buckingham Palace, The Queen’s Gallery, The Royal Mews and a busy external shop, plus occasional openings of Clarence House and St James’s Palace will all fall within your portfolio.

Across a wide scope of responsibility, you will develop and improve our Visitor Services and Retail operations, as well as customer service standards across the site. You will lead the Buckingham Palace Summer Opening build and operations - an enormous, but highly exciting and rewarding annual project.

You will be leading large and diverse teams, who are passionate about what they do - supporting them to learn, engage and work together to delight our visitors at every interaction. And working with multiple stakeholders and senior managers across the organisation, you will ensure your operations integrate seamlessly with the site being both busy working Royal residences and significant tourist destinations.
- About youYou’ll be an experienced operations manager, ideally having overseen a large tourist attraction, and will have the knowledge needed to balance both operational and strategic aspects of Visitor Operations.

Outstanding people leadership qualities will be vital - you'll direct, develop and manage a team with confidence. What’s more, you will inspire and motivate those around you to deliver the very best levels of service. With outstanding interpersonal skills and experience working with multi-disciplinary teams, you build strong, lasting relationships, and enjoy working collaboratively with a range of internal and external stakeholders.

Bringing a creative yet pragmatic approach, you'll drive improvement and change in a busy environment effectively, prioritising activity based on organisational need.

We also have a Head of Visitor Operations role available at Windsor Castle, further details of which can be found here: Head of Visitor Operations - Windsor - The Royal Household (tal.net).
- Interview date- w/c 12 June 2023

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